MICHAEL A. TORRES
San Antonio,TX
Summary
Diligent Fiber Splicer with ten years of experience installing fiber optic cable, both on elevated poles and beneath ground level to expand networks and increase customer base. Versatile in mapping and installation of new fiber-optic networks, efficiently splicing with established connections. Systematic troubleshooter with acute spatial awareness in navigation of physical issues with fiber-optic connections, adhering to tight project deadlines and assuring customer satisfaction. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fiber Optic Splicer-II/ ISP Techician
Communication Infrastructure Services
San Antonio, TX
08.2022 - Current
- Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
- Increased overall system stability through rigorous testing and identification of potential vulnerabilities.
- Ensured high-quality customer support by training and mentoring junior techicians in troubleshooting techniques and best practices.
- Evaluated emerging technologies to recommend strategic investments that would drive future growth opportunities in the ISP space.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Worked closely with network administrators and server engineers to deliver quality service.
Preventive Maintenance Technician
ABM
San Antonio, TX
11.2019 - 07.2022
- Reduced machinery downtime with timely identification and troubleshooting of mechanical issues.
- Enhanced equipment efficiency by conducting thorough preventive maintenance inspections and repairs.
- Developed customized checklists for each piece of machinery, streamlining inspection process and ensuring no essential tasks were overlooked.
- Assisted in training new team members on proper preventive maintenance procedures, fostering a culture of knowledge sharing and teamwork.
Customer Service Technician
AT&T
Austin, TX
07.2014 - 11.2019
- Actively repair and maintain infrastructure for U-Verse, DSL and POTS circuitry through intrusive copper testing for cable faults and resolution
- Utilize all available resources to coordinate with associate workgroups in establishing a network for our customer base in accordance with AT&T compliance practices and CWA safety expectations
- Uphold a standard on personal performance to serve as a benchmark for training other technicians on U-Verse, IPDSL, CLEC circuits, and POTS circuits with an emphasis on safe practices
- Certified in Fiber splicing and restoration
Premise Technician
AT&T
San Antonio, TX
07.2011 - 07.2014
- Contributed to the design and deployment of the IP based digital communication platform known as U-Verse, which includes integrated digital television, high speed internet, and voice services
- Analyzed all available resources against business needs and customer expectations to organize and manage complex system deployments
- Performed quality evaluations with broadband tools on the functionality of U-Verse through fiber optic and copper networks to reinforce proper installations and maintenance
Education
High School Diploma -
William Howard Taft High School
San Antonio, TX05.2004
Skills
- Fusion Splicing
- Network Troubleshooting
- OTDR Testing
- Optical Loss Testing
- Fiber Optic Safety
- Planning
- Data Center Operations
- Fiber Optic Routing
- Fiber Identification
- Multitasking Abilities
- Group/Class instruction and trainer
- Operating machines (Such as bucket truck &Forklift)
- Emergency Repairs
- Computer literacy
Certification
Certified in Fiber splicing and restoration
Bucket Truck and forklift operator
Timeline
Fiber Optic Splicer-II/ ISP Techician
Communication Infrastructure Services
08.2022 - Current
Preventive Maintenance Technician
ABM
11.2019 - 07.2022
Customer Service Technician
AT&T
07.2014 - 11.2019
Premise Technician
AT&T
07.2011 - 07.2014
High School Diploma -
William Howard Taft High School