Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michael Bae

Austin

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Wendys Restaurant
Austin
10.2024 - Current
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.

Pool Lifeguard

City Of Austin Parks And Recreation Department
Austin
06.2024 - 09.2024
  • Conducted regular drills to practice emergency response scenarios with lifeguard team members.
  • Educated patrons on water safety practices and procedures through verbal communication and demonstrations.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.

Entrepreneur

Sole Proprietorship
Austin
06.2022 - 08.2024
  • Conducted market research to understand customer needs and preferences.
  • Established pricing structures for products and services.
  • Maintained relationships with key clients to secure repeat business.

Sales Assistant

Chantals Estate Sales
Austin
08.2022 - 09.2023
  • Adapted to a dynamic work environment and diverse clientele while managing multiple tasks efficiently.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Provided excellent customer service to clients in person and over the phone.

Education

High School Diploma -

Anderson High School
Austin
05-2027

Skills

  • Customer service
  • Sales techniques
  • Relationship management
  • Conflict resolution
  • Time management
  • Team collaboration
  • Emergency response
  • Verbal and written communication
  • Scheduling
  • Decision-making
  • Problem-solving

Affiliations

  • sports tournaments
  • self-initiated engineering project; developing skills in mechanical design, problem-solving, and tool use

Timeline

Customer Service Representative

Wendys Restaurant
10.2024 - Current

Pool Lifeguard

City Of Austin Parks And Recreation Department
06.2024 - 09.2024

Sales Assistant

Chantals Estate Sales
08.2022 - 09.2023

Entrepreneur

Sole Proprietorship
06.2022 - 08.2024

High School Diploma -

Anderson High School

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