Summary
Overview
Work History
Education
Skills
Timeline
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Michael Bakerjian

Pittsburgh,PA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

5
5
years of professional experience

Work History

Case Mangaer

ConnectiveRx
01.2023 - Current
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Benefits Verification Specialist

ConnectiveRx
11.2021 - 01.2023
  • Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
  • Streamlined workflow for benefit verification team by implementing a comprehensive data tracking system.
  • Reduced errors in benefit verification tasks by conducting thorough audits and rectifying discrepancies.
  • Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.

Laborer

PeopleShare
05.2021 - 11.2021
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.

CSR

IBEX Global
09.2018 - 12.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.

Education

Bachelor of Arts - Business Management

California University of Pennsylvania
California, PA
12.2007

High School Diploma -

Brownsville Area High School
Brownsville, PA
06.2000

Skills

  • Patient Support
  • Client Advocacy
  • Chronic Disease Management
  • Utilization Review
  • Needs Assessment
  • Records Management
  • Case Management
  • Care Coordination
  • Quality Assurance Controls

Timeline

Case Mangaer

ConnectiveRx
01.2023 - Current

Benefits Verification Specialist

ConnectiveRx
11.2021 - 01.2023

Laborer

PeopleShare
05.2021 - 11.2021

CSR

IBEX Global
09.2018 - 12.2020

Bachelor of Arts - Business Management

California University of Pennsylvania

High School Diploma -

Brownsville Area High School

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Michael Bakerjian