Pamela Brunner
Redlands,Ca
Summary
Experienced nursing professional with a robust background in intake assessment and case management. Expertise in coordinating care transitions, conducting utilization reviews, and facilitating effective communication between patients and healthcare providers. A proactive leader committed to enhancing patient care through collaboration and continuous education.
Overview
1
1
Language
21
21
years of professional experience
Work History
Case Manager 2 / Resource Case Manager
Loma Linda University Behavioral Medicine Center
Redlands, California
03.2024 - Current
- Conducted utilization reviews, coordinated patient transitions, and planned discharges to uphold medical necessity and ensure quality care during patient stays.
- Oversaw 2 youth units, collaborated with management on case appeals and denials, addressed county-specific needs, and compiled daily reports for counties and private review agencies.
- Facilitated unit operations by providing guidance and resources to staff.
Intake/Assessment RN - Substance Use Recovery Program
Loma Linda University Behavioral Medicine Center
Redlands, California
11.2021 - 03.2024
- Conducted clinical evaluations and made disposition decisions for all patients referred to the Loma Linda University Behavioral Medicine Center, Substance Use Recovery Program as an intake assessment RN.
- Introduced new clients to program, completed admission processes, provided community resources, facilitated patient-clinician communication, conducted chart reviews, and performed weekly assessments.
- Facilitated communication between clinical staff, hospital personnel, and community resources to enhance patient support.
- Collaborated with clinicians to ensure effective healthcare delivery. and hospital staff to facilitate hospital admissions according to appropriate department guidelines and criteria.
- Continuously worked with the team to develop and update the client’s plan of care.
Staff RN and Relief Shift Leader
Loma Linda University Medical Center
Loma Linda, California
06.2017 - 11.2021
- As an inpatient Clinical Nurse-C, I provided patient-centered care, performing the nursing process with minimal supervision.
- Supervised and delegated tasks to licensed and unlicensed staff in a mixed skills environment, ensuring quality patient care.
- Coordinated relief shifts for a med-surg unit, managing staffing needs and patient care continuity.
- Delivered essential care to patients on acute unit and supported ICU during staff shortages, maintaining critical patient safety.
Medical Assistant
Antelope Valley Endocrinology
Lancaster, CA
03.2005 - 12.2007
- Assessed patients’ vital signs, completed glucometer readings, and administered medications to ensure accurate health monitoring.
- As the lead medical assistant. I trained the back-office staff, maintained patient care areas and managed patient teaching materials.
- Supported patients' health and well-being through attentive care helped me develop great people skills. Maintaining medical records both electronic and paper developed my clerical skills.
- Gained experience in both front office and back-office duties as a medical assistant in a private doctor’s office.
Education
BSN -
Grand Canyon University
Phoenix, AZ05-2019
ADN -
Antelope Valley College
Lancaster, CA12-2016
Skills
- Utilization analysis
- Care coordination
- Patient-centered approach
- Patient support
- Effective communication
- Team collaboration
- Staff development
- Critical thinking
- Goal setting
- Time management
- Adaptability
- Composure under stress
- Independent work
- Continuing education
- Empathetic engagement
Activities
- Provided excellent care to the adult population in the Substance Use Recovery program
- Completed intake assessments for inpatient and outpatient services
- Assessed patients’ response to medical treatment
- Coordinated treatment with case managers, doctors, and other health care providers
- Communicated with insurance companies obtaining initial prior authorizations for patient treatment
- Mastered medication administration and bedside nursing skills
- Provided holistic care in the mental health field
Languages
Spanish
Professional
Timeline
Case Manager 2 / Resource Case Manager
Loma Linda University Behavioral Medicine Center
03.2024 - Current
Intake/Assessment RN - Substance Use Recovery Program
Loma Linda University Behavioral Medicine Center
11.2021 - 03.2024
Staff RN and Relief Shift Leader
Loma Linda University Medical Center
06.2017 - 11.2021
Medical Assistant
Antelope Valley Endocrinology
03.2005 - 12.2007
BSN -
Grand Canyon University
ADN -
Antelope Valley College