Michael Bala
Melbourne
Summary
Results-oriented professional with strong background in regional management, adept at driving growth and operational excellence. Proven track record in leading cross-functional teams and implementing strategic initiatives that align with organizational goals. Known for fostering collaborative environments and adapting to changing business needs, while emphasizing strategic planning and resource allocation.
Overview
30
30
years of professional experience
Work History
Regional Director
Trugreen
06.2022 - Current
- Motivate employees through effective communication, recognition programs, and tailor incentive structures that are aligned with corporate objectives.
- Produce reports each week to analyze job performance against team goals.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Visit sites periodically to review service levels and adherence to company service standards.
- Collaborate with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
- Manage budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
- Review financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Enhance team productivity by fostering collaborative work environment and implementing agile methodologies.
- Increase employee retention rates with implementation of structured career development and reward system.
- Use of data analytics for informed decision-making, leading to more targeted and effective business strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
Regional Director
TruGreen
08.2017 - 06.2022
Regional Director
TruGreen
01.2013 - 08.2017
Regional Director
TruGreen
09.2009 - 01.2013
Region Sales Manager
TruGreen
08.2005 - 09.2009
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Led a high-performing sales team through regular training sessions, boosting overall performance levels.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
General Manager
TruGreen
11.2004 - 08.2005
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
TruGreen
07.2002 - 11.2004
Branch Sales Manager
TruGreen
04.1996 - 07.2002
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
- Resolved customer complaints to maintain high level of satisfaction.
- Analyzed financial statements to identify cost control initiatives.
- Interviewed, hired and developed team of 25 sales associates and 20 telemarketing associates.
Sales Representative
TruGreen
12.1994 - 04.1996
Education
BS - Communications
Appalachian State University
Skills
- Sales Team Leadership
- New Business Development
- Team Development
- Customer Retention
- Account Management
- Strategic Planning
- Sales
- Marketing Strategy
- Budgets
- Marketing
Honors And Awards
- President's Club - 2010, 2013, 2014, 2015, 2017, 2019
- Region of the Year, Runner Up, 12/01/08
- Region of the Year, Sales Award, 12/01/08
- Region of the Year, Sales Award, 12/01/06
- Most Improved Region, 12/01/06
- Branch Sales Manager of the Year, Runner-Up, 12/01/00
- Branch Sales Manager of the Year, 12/01/99
Timeline
Regional Director
Trugreen
06.2022 - Current
Regional Director
TruGreen
08.2017 - 06.2022
Regional Director
TruGreen
01.2013 - 08.2017
Regional Director
TruGreen
09.2009 - 01.2013
Region Sales Manager
TruGreen
08.2005 - 09.2009
General Manager
TruGreen
11.2004 - 08.2005
General Manager
TruGreen
07.2002 - 11.2004
Branch Sales Manager
TruGreen
04.1996 - 07.2002
Sales Representative
TruGreen
12.1994 - 04.1996
BS - Communications
Appalachian State University