Michael Balen
Birmingham,AL
Summary
I have strong beliefs in
time management and
organization skills. I
thrive on being
devoted and self-
disciplined. Currently
looking for a role
where I can motivate
and develop others to
their full potential. I
hold my staff to high
achievable standards
while we will work
together as a team to
exceed company
KPI’s. I have 12+ years
in a leadership role
and 20 years work
experience. I am a
kind, confident,
courageous leader
who is overflowing
with inspiration and
respect for everyone I
meet. Thank you.
Overview
4
4
years of professional experience
Work History
ADDRESS
Assistant Center Manager
CSL PLASMA
05.2022 - Current
- Ensured the 39 employees in the center comply with company SOP’s along with federal, state, and local regulations
- Involved with the employee recruitment, training, counseling, and termination process
- Supported the center marketing and advertising efforts
- Participated in collecting and analyzing data (KPI’s) to uphold the center quality, efficiency, and profitability
- Conducted scheduling and payroll for staff
- Became a certified PCS2 machine technician.
Management Trainee of Ops
CSL PLASMA
07.2021 - 05.2022
- CO 159
- Completed Pinnacle Training program where I learned the fundamentals of an Assistant Center Manager
- Assisted with the hiring process for the center
- Conducted daily huddles to go over company
- KPI’s with staff.
Sales Floor Manager
Ace Hardware
07.2019 - 04.2021
- Supported the Store Manager in all aspects of managing a profitable hardware store
- Served as a role model for nine associates plus one assistant manager
- Greeted customers and provided outstanding customer experience
- Managed the loss prevention team
- Resolved customer complaints in a timely manner
- Involved with the hiring and developing of all staff associates.
Education
Associate - arts, Business-Frontline supervision
Colorado Mesa University
12.2019
Business Foundations Certificate - undefined
06.2019
Skills
- Computer Literacy
- Training and Development
- Organization
- Payroll Administration
- Inventory Control
- Recruiting
- Conflict Resolution
- Customer Experience
- Goal Oriented
- Critical Thinking
- Visual Merchandising
- Adaptability
Additional Information
- LINKEDIN https://www.linkedin.com/ in/michael-balen- , 656633195?original_refere r=https%3A%2F%2Fwww. google.com%2F
Timeline
Assistant Center Manager
CSL PLASMA
05.2022 - Current
Management Trainee of Ops
CSL PLASMA
07.2021 - 05.2022
Sales Floor Manager
Ace Hardware
07.2019 - 04.2021
ADDRESS
Associate - arts, Business-Frontline supervision
Colorado Mesa University