Michael Ballard
Lake Panasoffkee,FL
Summary
Positive, upbeat and knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
14
14
years of professional experience
Work History
Line Shift Supervisor
Atlantic Aviation
Orlando, FL
01.2020 - Current
- Provided on-the-job training to new staff members.
- Directed and monitored shift production to ensure quality and quantity standards were met.
- Ensured line workers followed safety protocols and adhered to company policies and procedures.
- Assigned tasks to team members, managed workloads, and provided feedback on performance.
- Resolved customer complaints in a timely manner.
Assistant Store Manager
AT&T
Ormond Beach, FL
07.2014 - 01.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Lead Flight Attendant
Trinity Broadcast Network, JUCE.TV
Orlando, FL
02.2010 - 07.2014
- Managed the safety and security of passengers on board flights.
- Prepared aircraft cabins for flight, including checking emergency equipment, stocking food and beverage items, and ensuring passenger comfort items are available.
- Demonstrated exceptional customer service standards and ensured that passengers were comfortable during their flight.
- Coordinated meals, snacks, beverages, entertainment systems, sales activities. for passengers on board flights.
- Inspected aircraft cabins before take off to ensure they met FAA requirements for cleanliness and proper functioning of equipment.
Skills
- Inventory Control
- Customer-Oriented
- Safety awareness
- Training and mentoring
Military
MILITARY DUTY UNITED STATES MARINE CORPS, VFMA AW 225 2/1997-2/2001
Timeline
Line Shift Supervisor
Atlantic Aviation
01.2020 - Current
Assistant Store Manager
AT&T
07.2014 - 01.2020
Lead Flight Attendant
Trinity Broadcast Network, JUCE.TV
02.2010 - 07.2014