Robert Conlon
Plano
Summary
My Career Choices have been fueled by my passion for Golf and Aviation. During the past 16 years I have sought out Job Opportunities in both these Industries. Going forward I am going to Concentrate on Aviation hoping to one day move into a GM slot.
I am a Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
11
11
years of professional experience
Work History
Line Shift Supervisor
Signature Aviation
08.2023 - Current
- Trained new employees to foster a consistent and high-performing team.
- Enhanced employee engagement with regular feedback and motivation.
- Managed daily operations to maintain smooth and efficient workflow.
- Supervise Fuel and Towing operations
- GPU and Lav Service
- Customer Service skills: Attentiveness, Problem Solving, Dependability, Decision Making, Adaptability
- Communications weekly interactions with Professional sports teams, players, managers, and staff
- Oversee a staff of 5 per shift
Caddie Assistant Manager
Caddiemaster
05.2022 - 07.2023
- Collaborated with caddies to streamline operational efficiency during peak seasons and high-traffic events.
- Built and established positive relationships with patrons, team members, and General Managers
- Delivered information and details of interest about facility to visitors.
- Taught players and team members about game and performance strategies
- Maintained a schedule for all employees
Line Service Technician
Million Air Dallas
08.2021 - 06.2022
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Provided Fuel and Towing of planes
- Customer Service Skills: Empathy, Active Listening, Effective Communication, Problem Solving
Private Golf Lessons
PGA Tour Superstore
11.2019 - 06.2021
- Increased client retention through excellent customer service, clear communication, and consistent progress updates.
- Conducted equipment assessments for clients using advanced fitting techniques, helping them select clubs that suited their swing characteristics.
- Developed strong relationships with clients through ongoing communication, fostering loyalty and repeat business.
- Provided Club Repair and Regripping
- Provided individualized golf training direction, encouragement and motivation to customers
Lead Line Service Technician
Galaxy FBO
09.2018 - 10.2019
- Evaluated employee performance on an ongoing basis, providing constructive feedback and recognizing exceptional contributions to the team''s success.
- Providing services to customers in a timely manner
- Oversaw Fueling and Towing operations
- Trained new employees
- GPU and Lav service
- Luggage Assistance
Line Service Technician
Atlantic Aviation
04.2016 - 08.2017
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
- Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.
Line Service Technician
Signature Flight Support
12.2013 - 02.2016
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Provided Fueling and Towing to aircrafts
- GPU and Lav Service
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Addressed passenger concerns swiftly, cultivating a reputation for excellent customer care among clientele.
Education
High School Diploma -
Foothill High School
Pleasanton, CA06-2003
Skills
- Team leadership
- Shift scheduling
- Staff supervision
- Conflict resolution
- Microsoft Excel
- Employee training
- Communication skills
Timeline
Line Shift Supervisor
Signature Aviation
08.2023 - Current
Caddie Assistant Manager
Caddiemaster
05.2022 - 07.2023
Line Service Technician
Million Air Dallas
08.2021 - 06.2022
Private Golf Lessons
PGA Tour Superstore
11.2019 - 06.2021
Lead Line Service Technician
Galaxy FBO
09.2018 - 10.2019
Line Service Technician
Atlantic Aviation
04.2016 - 08.2017
Line Service Technician
Signature Flight Support
12.2013 - 02.2016
High School Diploma -
Foothill High School
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