Robert Conlon
Plano
Summary
My Career Choices have been fueled by my passion for Golf and Aviation. During the past 16 years I have sought out Job Opportunities in both these Industries. Going forward I am going to Concentrate on Aviation hoping to one day move into a GM slot.
I am a Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
11
11
years of professional experience
Work History
Line Shift Supervisor
Signature Aviation
Dallas, TX
08.2023 - Current
- Trained new employees to foster a consistent and high-performing team.
- Enhanced employee engagement with regular feedback and motivation.
- Managed daily operations to maintain smooth and efficient workflow.
- Supervise Fuel and Towing operations
- GPU and Lav Service
- Customer Service skills: Attentiveness, Problem Solving, Dependability, Decision Making, Adaptability
- Communications weekly interactions with Professional sports teams, players, managers, and staff
- Oversee a staff of 5 per shift
Caddie Assistant Manager
Caddiemaster
Frisco, TX
05.2022 - 07.2023
- Collaborated with caddies to streamline operational efficiency during peak seasons and high-traffic events.
- Built and established positive relationships with patrons, team members, and General Managers
- Delivered information and details of interest about facility to visitors.
- Taught players and team members about game and performance strategies
- Maintained a schedule for all employees
Line Service Technician
Million Air Dallas
Addison, TX
08.2021 - 06.2022
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Provided Fuel and Towing of planes
- Customer Service Skills: Empathy, Active Listening, Effective Communication, Problem Solving
Private Golf Lessons
PGA Tour Superstore
Plano, TX
11.2019 - 06.2021
- Increased client retention through excellent customer service, clear communication, and consistent progress updates.
- Conducted equipment assessments for clients using advanced fitting techniques, helping them select clubs that suited their swing characteristics.
- Developed strong relationships with clients through ongoing communication, fostering loyalty and repeat business.
- Provided Club Repair and Regripping
- Provided individualized golf training direction, encouragement and motivation to customers
Lead Line Service Technician
Galaxy FBO
Conroe, TX
09.2018 - 10.2019
- Evaluated employee performance on an ongoing basis, providing constructive feedback and recognizing exceptional contributions to the team''s success.
- Providing services to customers in a timely manner
- Oversaw Fueling and Towing operations
- Trained new employees
- GPU and Lav service
- Luggage Assistance
Line Service Technician
Atlantic Aviation
Las Vegas, NV
04.2016 - 08.2017
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
- Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.
Line Service Technician
Signature Flight Support
Santa Ana, CA
12.2013 - 02.2016
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Provided Fueling and Towing to aircrafts
- GPU and Lav Service
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Addressed passenger concerns swiftly, cultivating a reputation for excellent customer care among clientele.
Education
High School Diploma -
Foothill High School
Pleasanton, CA06-2003
Skills
- Team leadership
- Shift scheduling
- Staff supervision
- Conflict resolution
- Microsoft Excel
- Employee training
- Communication skills
Timeline
Line Shift Supervisor
Signature Aviation
08.2023 - Current
Caddie Assistant Manager
Caddiemaster
05.2022 - 07.2023
Line Service Technician
Million Air Dallas
08.2021 - 06.2022
Private Golf Lessons
PGA Tour Superstore
11.2019 - 06.2021
Lead Line Service Technician
Galaxy FBO
09.2018 - 10.2019
Line Service Technician
Atlantic Aviation
04.2016 - 08.2017
Line Service Technician
Signature Flight Support
12.2013 - 02.2016
High School Diploma -
Foothill High School