Dynamic entrepreneur with a proven track record in customer service and relationship building, successfully enhancing satisfaction and retention at my Lawn Care Business. Skilled in financial management and team development, I consistently exceeded customer expectations, fostering a strong community presence through effective social media engagement. Driven to deliver quality and excellence.
Hi, I’m
Michael Baptiste
Fayetteville,NC
Summary
Overview
8
years of professional experience
Work History
Lawn Care Business
Business Owner
09.2020 - Current
Job overview
- Cultivated strong customer relationships through effective communication and attentive service.
- Strengthened company reputation by consistently exceeding customer expectations for quality products and services.
- Assessed customer needs to propose optimal solutions, enhancing satisfaction and retention.
- Managed financial operations, including budgeting, forecasting, and reporting to ensure fiscal responsibility.
- Developed high-performing team through strategic recruitment, training, and performance management.
- Engaged customers and built community by managing social media platforms effectively.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
Car Washing
Business Owner
05.2017 - Current
Job overview
- Cultivated strong customer relationships through effective communication and attentive service.
- Strengthened company reputation by consistently exceeding customer expectations for quality products and services.
- Assessed customer needs to propose optimal solutions, enhancing satisfaction and retention.
- Managed financial operations, including budgeting, forecasting, and reporting to ensure fiscal responsibility.
- Developed high-performing team through strategic recruitment, training, and performance management.
- Engaged customers and built community by managing social media platforms effectively.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
Education
Cornerstone Georgia Atl
GED
University Overview
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Entrepreneurial personality
Timeline
Business Owner
Lawn Care Business
09.2020 - Current
Business Owner
Car Washing
05.2017 - Current
Cornerstone
GED
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