Michael Barfield
Greensboro
Summary
Results-driven Key Account Specialist with expertise in relationship management, CRM proficiency, and strategic decision-making. Known for enhancing customer satisfaction and loyalty while driving operational efficiency through tailored solutions and market analysis.
Overview
22
22
years of professional experience
Work History
Key Account Specialist
FFF Enterprises
Greensboro, NC
04.2016 - Current
- Cultivated strong relationships with key accounts to enhance customer satisfaction and loyalty.
- Collaborated with internal teams to develop tailored solutions for client needs and preferences.
- Analyzed market trends and account performance data to drive strategic decision-making and improve outcomes.
- Led initiatives to streamline account management processes, increasing operational efficiency and effectiveness.
- Implemented customer feedback mechanisms to continuously refine service offerings based on client input.
- Developed comprehensive reports outlining account status, challenges, and opportunities for senior management review.
- Conducted regular business reviews with key account stakeholders, presenting relevant data and insights to support decision-making processes.
- Developed strong rapport with key account contacts, fostering long-term partnerships and promoting retention.
- Maintained detailed records of all interactions with clients, ensuring seamless handoffs between team members during transitions or absences.
- Managed a portfolio of top-tier clients while maintaining a high level of service, resulting in increased client satisfaction and repeat business.
- Analyzed sales performance data to identify areas for improvement and developed targeted action plans to increase profitability in key accounts.
- Monitored industry trends and competitive landscape, adjusting strategies accordingly to maintain a competitive edge in the market.
- Increased sales revenue through strategic planning and implementation of effective marketing campaigns targeted towards key accounts.
Sales Associate
Time Warner Cable
Greensboro, NC
03.2010 - 03.2016
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Assisted customers in selecting products that meet their needs, enhancing their overall experience.
- Processed transactions accurately using point-of-sale systems, maintaining a high level of accuracy.
- Collaborated with team members to achieve sales targets and improve store performance.
- Developed promotional displays to effectively showcase products and drive customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Outside Sales Representative
Tri-star Imports
Greensboro, NC
04.2004 - 03.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Business Administration
University of The People
Pasadena, CA08-2026
Associate of Science - Business Administration
University of The People
Pasadena, CA08-2025
Skills
- Relationship management
- CRM proficiency
- Territory management
- Financial acumen
- Customer engagement
- Customer relationship development
- Microsoft office proficiency
- Client engagement
- Due diligence
- Revenue growth
- Terms negotiation
- Cold calling
- Business development
- Territory growth
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
Key Account Specialist
FFF Enterprises
04.2016 - Current
Sales Associate
Time Warner Cable
03.2010 - 03.2016
Outside Sales Representative
Tri-star Imports
04.2004 - 03.2006
Bachelor of Science - Business Administration
University of The People
Associate of Science - Business Administration
University of The People