Michael Basile
Williamston,SC
Summary
Dynamic and customer-focused professional with extensive experience at QuikTrip, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction through friendly service and effective teamwork. Skilled in inventory maintenance and point of sale operations, consistently promoting special offers to drive sales and foster loyalty.
Overview
5
5
years of professional experience
Work History
Gas Station Clerk
QuikTrip
Greenville, SC
02.2022 - Current
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Delivered exemplary customer service and warmly greeted guests.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Cleaned up gas and other spills in accordance with spill procedures.
- Rang up customers' orders by scanning products and keying prices into register.
- Built trustful relationships with customers to encourage return visits.
- Facilitated sales of services and goods.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
- Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
- Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
- Adhered to all federal, state, and local regulations regarding fuel storage, dispensing, and environmental protection measures.
- Maintained inventory of all saleable items.
- Finalized sales and collected payments by totaling order and accepting tender from customer.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Created attractive merchandise diplays to entice customers to make purchases.
- Promoted special offers and discounts to customers to maximize sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Fast Food Worker
Bojangles' Restaurants
Piedmont, SC
07.2020 - 07.2021
Education
Cnc Machinist
Tri-County Technical College
Pendleton, SCWren High School
Piedmont, SC05.2022
Skills
- Customer service and assistance
- Cleanliness and hygiene
- Operating cash register
- Stocking shelves
- Cash handling expertise
- Complaint handling
- Stock replenishment
- Inventory maintenance
- Payment processing
- Lottery ticket sales
- Maintenance awareness
- Point of sale operation
- Merchandising techniques
- Age verification
- Maintaining clean premises
- Gasoline sales transactions
- Teamwork and collaboration
- Customer service
- Friendly and outgoing
- Problem-solving
- Heavy lifting
- Cash handling
- Stocking
- Sales assistance
- Professional appearance
- Window washing
- POS system operation
- Basic math
- ID verification
- Equipment troubleshooting
- Product merchandising
- Attention to detail
- Multitasking
- Cleaning and sanitizing
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Critical thinking
- Organizational skills
- Detail-oriented
Timeline
Gas Station Clerk
QuikTrip
02.2022 - Current
Fast Food Worker
Bojangles' Restaurants
07.2020 - 07.2021
Cnc Machinist
Tri-County Technical College
Wren High School