Michael Baum

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Consulted with customers to assess needs and propose optimal solutions.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Trained and motivated employees to perform daily business functions.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.

• Steered the organization toward long-term sustainability by maintaining a clear vision for future growth opportunities.
• Developed and implemented comprehensive strategic plans to drive growth, profitability, and long-term success.
• Influenced positive change across the organization by driving cultural transformation initiatives that aligned with strategic priorities.
• Achieved board objectives by strategically aligning resources and initiatives with organizational goals.

• Laid out, positioned, aligned and secured parts for welding and bolt-up.
• Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
• Corresponded with supervisor to identify and carry out projects, implementing repairs, expansions and new installations according to customer requirements.
• Fabricated and installed various types of supports for piping systems and implemented proper hanger spacing.

Conducted testing on F 14 and F 18 aircraft to ensure operational readiness. Executed comprehensive ground turn systems checks for all aircraft systems. Performed low power and high power engine turn ups to validate performance.

• Performed engine overhauls that extended the life of the aircraft while reducing long-term operating costs for clients.
• Ensured adherence to strict safety protocols while working on high-risk tasks such as fuel system maintenance and electrical wiring repairs.
• Increased customer satisfaction by prioritizing communication with pilots to discuss any concerns or issues regarding their aircraft''s performance.
• Supported continuous improvement efforts within the maintenance department through regular process evaluations and recommendations for enhanced efficiency measures.
• Improved overall efficiency of the maintenance team by training and mentoring new mechanics in proper procedures and best practices.
• Collaborated with other maintenance departments to address shared issues or concerns, fostering a cohesive team environment within the facility.
• Enhanced aircraft safety by performing routine maintenance and inspections on various aircraft systems.

• Conducted visual inspections and non-destructive testing to ensure product quality.
• Collaborated with supervisors and departments to identify and resolve recurring issues.
• Communicated quality concerns effectively with production team members.
• Utilized calipers and micrometers for precise measurements during inspections.
• Maintained accurate records of inspection results to support data-driven process improvements.
• Documented quality metrics and imperfect products for ongoing analysis.
• Identified root causes of product defects and implemented corrective actions.
• Led training sessions for new Quality Assurance Inspectors to standardize procedures.