Michael Baviello

Rented and sold tools for contractors and home DIY projects. Worked on resolving customer issues. Made sure that everyone rented the proper tool for the job.

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.

• Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
• Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
• Stored, loaded and unloaded set pieces and technical equipment for daily performances.
• Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.