Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shaun Guggino

Shaun Guggino

Denver,CO

Summary

Friendly, enthusiastic, with strong conflict management and organizational skills. Well-versed in sports marketing and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales/Tool Rental Associate

Home Depot
06.2019 - Current
  • Maximized revenue opportunities by encouraging upsells and promoting optional services, boosting overall sales and accounting for $8,600 in written contracts weekly.
  • Accommodated last-minute requests to address the needs of guests, achieving top guest satisfaction and repeat business.
  • Used a POS system to compute and receive payments for rentals.
  • Alternated semi-annually between Phoenix and Denver stores seamlessly even through the challenges of college

Host Volunteer

Arizona Super Bowl LVII Host Committee
02.2023 - 03.2023
  • Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
  • Welcomed guests, and acted as a resource for Super Bowl LVII weekend events
  • Managed youth activities designed to showcase the NFL to younger generations
  • Selected among thousands of applicants around the U.S

Youth Services Volunteer

NASCAR
02.2022 - 03.2022
  • Provided guidance and support to youth participants to promote memorable experiences.
  • Answered visitor questions and shared details about special programs and experiences.
  • Participated in marketing and fundraising to promote organizational awareness.

Umpire/Sports Official

Rocky Mountain Umpire Association
06.2017 - 05.2019
  • Navigated difficult situations using effective communication and an explanation of game rules.
  • Consulted with the officiating team to discuss violations and play problems, coordinate responses, and implement resolutions.
  • Assisted in developing new and updated rules and regulations to increase game performance and challenges.

Education

Bachelor of Science - Sports Management, Minor in Marketing

Grand Canyon University
Phoenix, AZ
04.2023

Skills

  • Workflow Coordination
  • POS Software
  • Energetic and Outgoing
  • Customer Service
  • Tact and Diplomacy
  • Athlete Engagement
  • Positive Reinforcement Strategies
  • Complex Problem-Solving
  • Social Perceptiveness
  • Collaborative Relationships
  • Calm Demeanor

Certification

Google Analytics Individual Qualification Certification

Timeline

Host Volunteer

Arizona Super Bowl LVII Host Committee
02.2023 - 03.2023

Youth Services Volunteer

NASCAR
02.2022 - 03.2022

Sales/Tool Rental Associate

Home Depot
06.2019 - Current

Umpire/Sports Official

Rocky Mountain Umpire Association
06.2017 - 05.2019

Bachelor of Science - Sports Management, Minor in Marketing

Grand Canyon University

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Shaun Guggino