Michael Bayless
Bend
Summary
Dynamic Assistant Store Manager with a proven track record at Office Depot, enhancing team performance and customer satisfaction through expert coaching and operations oversight. Skilled in business development and customer relations, significantly boosting store efficiency and service quality. Demonstrates exceptional time management and stock management abilities, driving notable improvements in store organization and performance.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Office Depot
12.2009 - 06.2012
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Team Leader
Target
09.2006 - 12.2009
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
Education
Bachelor of Arts - Economics
University of Cincinnati
Cincinnati, OH06.2007
Skills
- Business Development
- Customer Relations
- Store Organization
- Operations Oversight
- Stock management
- Time Management
- Customer Service
Timeline
Assistant Store Manager
Office Depot
12.2009 - 06.2012
Team Leader
Target
09.2006 - 12.2009
Bachelor of Arts - Economics
University of Cincinnati
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