Summary
Overview
Work History
Education
Skills
Timeline
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Michael Bazan

San Antonio

Summary

A charismatic, dedicated contractor, with 9+ years in customer service and sales experience. A team-player, adapting and thriving in both oversight delegation and peer collaboration to ensure efficiency in workflow. Excited and eager to expand experience, knowledge, and network with like-minded individuals.

Overview

9
9
years of professional experience

Work History

Independent Contractor

UBER
02.2021 - Current
  • Maintaining 4.9 star rating from passengers, consistently receiving positive feedback for excellent customer service
  • Completing over 3,800 successful trips as Uber driver within 3 year-period.
  • Demonstrating strong knowledge of local roads and traffic patterns, resulting in efficient and timely pickups and drop-offs
  • Resolving any issues or conflicts with passengers in professional and courteous manner
  • Maintaining flexible schedule, often working evenings and weekends to accommodate high demand periods.

Senior Associate Manager

SONIC Drive-In
04.2018 - 10.2018
  • -Managing team of 15 associates, providing guidance and support to ensure high performance and productivity
  • Collaborating with cross-functional teams to streamline processes and improve customer service inquiries and production.
  • Managing client relationships and acted as point of contact for any issues or concerns
  • Training new associates and providing ongoing developmental opportunities for current team members

Team Member/Trainer

TACOBELL
09.2015 - 12.2017
  • Leading and training team members in all aspects of store operations, including customer service, product knowledge, and sales techniques.
  • Monitoring team member performance through regular evaluations and provided constructive feedback for improvement.
  • Taking and preparing customer orders accurately and efficiently.
  • Operating cash register and handling transactions with accuracy.

Seasonal Construction Member

GENERAL ACRYLICS
05.2016 - 07.2016
  • Reading and interpreting blueprints and construction plans to ensure accurate execution of project tasks
  • Maintaining a safe and organized work environment by adhering to all safety protocols and properly storing equipment and materials
  • Communicating effectively with team members and supervisors to address any issues or concerns that arose during construction projects
  • Utilizing skills in carpentry, masonry, and other construction techniques to contribute to overall success of projects.

Customer Service Representative

Jam Sesh LLC
02.2022 - 02.2024
  • Managed customer inquiries, providing timely and accurate responses via phone, email, and live chat, ensuring a high level of satisfaction.
  • Effectively resolved customer disputes, utilizing problem-solving skills to address concerns and maintain positive relationships with clients.
  • Processed returns, refunds, and exchanges, ensuring compliance with company policies while maintaining customer trust and satisfaction.
  • Assisted customers with delivery-related issues, tracking orders, and coordinating solutions to ensure on-time arrivals.
  • Utilized escrow services to handle secure transactions, ensuring smooth processes for refunds and returns while protecting both company and customer interests.

Education

High School Diploma -

Brennan High School
San Antonio, TX
06.2015

Skills

  • Facility Management
  • Customer Service
  • Training and Development
  • Team Collaboration
  • Sales Support
  • Safety Compliance

Timeline

Customer Service Representative

Jam Sesh LLC
02.2022 - 02.2024

Independent Contractor

UBER
02.2021 - Current

Senior Associate Manager

SONIC Drive-In
04.2018 - 10.2018

Seasonal Construction Member

GENERAL ACRYLICS
05.2016 - 07.2016

Team Member/Trainer

TACOBELL
09.2015 - 12.2017

High School Diploma -

Brennan High School

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Michael Bazan