Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Beam

Louisville,KY

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

21
21
years of professional experience
1
1
Certification

Work History

On Premise Business Development Manager

Southern Glazer's Wine and Spirits
07.2021 - Current
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.

Portfolio Specialist

Southern Glazer's Wine And Spirits
06.2009 - 07.2021

Developed and deepened client relationships to cement profitable partnerships.

  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Demonstrated products and specific features at customer locations and special events.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Area Sales Manager

River City Distributing Co
07.2006 - 06.2009
  • Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
  • Analyzed sales data and kept up to date with market trends.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.

Merchandiser

River City Distributing Co
01.2005 - 06.2005
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Established strong vendor relationships to maintain and support business.

Restaurant Manager

Rotelli Pizza And Pasta
09.2003 - 06.2004
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Orchestrated positive customer experiences by overseeing every area of Restaurant operations.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Education

No Degree - Business Management

La Roche College
Pittsburgh, PA

No Degree - Hospitality

Community College of Allegheny County
Pittsburgh, PA

No Degree - Hospitality

University Nevada Las Vegas
Las Vegas, NV

High School Diploma -

North Allegheny High School
Wexford, PA
06.1999

Skills

  • Problem Solving
  • Relationship Building
  • Product promotions
  • Staff Training
  • Account development

Certification

  • Certified Specialist of Spirits, [Society of Wine Educators] - Feb 2021
  • WSET Level 2, Wine and Spirit Education Trust - Sept 2016

Timeline

On Premise Business Development Manager

Southern Glazer's Wine and Spirits
07.2021 - Current

Portfolio Specialist

Southern Glazer's Wine And Spirits
06.2009 - 07.2021

Area Sales Manager

River City Distributing Co
07.2006 - 06.2009

Merchandiser

River City Distributing Co
01.2005 - 06.2005

Restaurant Manager

Rotelli Pizza And Pasta
09.2003 - 06.2004

No Degree - Business Management

La Roche College

No Degree - Hospitality

Community College of Allegheny County

No Degree - Hospitality

University Nevada Las Vegas

High School Diploma -

North Allegheny High School
Michael Beam