Michael Belcher
Richmond,VA
Summary
Seeking a full-time position as a Customer Service Supervisor for Southwest Airlines. Experienced with stressful situations caused by diversions and agitated customers. Focused on resolving potential issues before operations are disrupted. Highly-motivated with a desire to learn more about the airline industry and a desire to take on new challenges.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Southwest Airlines, SWA
Richmond, Virginia
10.2023 - Current
- Provided customer service by selling tickets, handling bag check-ins, and resolving reservation issues caused by IROPs.
- Demonstrated exceptional ability to navigate high-stress environments resulting from IROP scenarios.
- Delivered exceptional and efficient customer service at the gate, baggage service office, and ticket counters.
Ground Operations Agent
General Aviation Terminal (GAT)
Richmond, VA
01.2023 - 10.2023
- Coordinated with different ground support divisions such as ramp and customer service to ensure successful flights.
- Received training to perform as a Ground Security Coordinator to ensure security related events are minimized or resolved.
- Experienced in resolving IROP situations such as diversions or maintenance-related incidents.
- Familiar with providing customer service within capabilities such flight connections or functions to assist passengers with their travel.
Postal Support Employee Processing Clerk
United States Postal Service, USPS
Richmond, VA
10.2021 - 12.2022
- Sorted and processed incoming and outgoing mail in a high-paced environments such as processing plants and post office stations.
- Provided customer service to patrons regarding the P.O. box section and parcel pickups.
- Distributed mail to carriers to provide timely delivery.
- Loaded and unloaded bulk mail and packages into corresponding facilities to be processed and delivered.
Quality Assurance Employee
Food Lion, LLC
Richmond, VA
07.2019 - 01.2020
- Maintained a clean and professional store environment for customers.
- Performed functions that ensured health regulations were followed at the highest standard.
- Cross-trained in tasks outside of cleaning functions as needed.
- Utilized specialized equipment and chemicals to clean biological hazards and waste.
Education
Bachelor of Science - Accounting And Computer Science
Liberty University
Lynchburg, VA08-2024
Associate of Science - Accounting
John Tyler Community College
Chester, VA12.2020
Skills
- Emergency Response
- Customer Service
- Outstanding communication skills
- Problem Resolution
- Flexible and Adaptable
- Troubleshooting
- Self-Motivated
Timeline
Customer Service Agent
Southwest Airlines, SWA
10.2023 - Current
Ground Operations Agent
General Aviation Terminal (GAT)
01.2023 - 10.2023
Postal Support Employee Processing Clerk
United States Postal Service, USPS
10.2021 - 12.2022
Quality Assurance Employee
Food Lion, LLC
07.2019 - 01.2020
Bachelor of Science - Accounting And Computer Science
Liberty University
Associate of Science - Accounting
John Tyler Community College