Michael Benton
Fountain
Summary
Dynamic manager with a proven track record at Auto Zone Auto Parts, excelling in customer service and team leadership. Enhanced customer satisfaction through effective dispute resolution and maintained a productive work environment. Skilled in time management and decision-making, driving operational efficiency and profitability while fostering strong employee engagement.
Overview
25
25
years of professional experience
Work History
Manager
Auto Zone Auto Parts
04.2024 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Sales Associate
Rocky Mountain Cycle Plaza
03.2021 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Service Manager
Phil Long Ford Of Motor City
02.2000 - 01.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Mechanic
Mieneke
03.2017 - 01.2020
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
GED -
Bedford North Lawrence
Bedford, IN06-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Auto Zone Auto Parts
04.2024 - 11.2024
Sales Associate
Rocky Mountain Cycle Plaza
03.2021 - 12.2023
Mechanic
Mieneke
03.2017 - 01.2020
Service Manager
Phil Long Ford Of Motor City
02.2000 - 01.2021
GED -
Bedford North Lawrence
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