Michael Berry
Bedford
Summary
Proficient business leader with a strong background in operations management and customer service. Adept at financial oversight and project coordination, consistently achieving superior outcomes through robust client partnerships and team management.
Overview
31
31
years of professional experience
Work History
Owner/Operator
Karma Contractors
Bedford
2009.06 - Current
- Managed daily operations, overseeing staff, sales, inventory, and accounting.
- Negotiated client contracts to secure advantageous terms for company services.
- Coordinated project timelines and resources for timely task completion.
- Established lasting customer relationships through exceptional service and engagement, swiftly resolving issues.
- Monitored weekly financial performance to ensure fiscal responsibility.
- Scheduled and coordinated timelines with subcontractors and suppliers for seamless project execution.
- Developed client relationships to accurately gauge project needs and expectations.
- Conducted site inspections to track progress and address potential issues promptly.
Seasonal Delivery Driver
UPS
Nashua
2011.10 - 2013.01
- Executed efficient package deliveries to residential and commercial locations.
- Conducted thorough inspections of vehicles, supplies, and equipment pre- and post-trip.
- Employed handheld devices for tracking deliveries and capturing recipient signatures.
- Received daily delivery instructions and route assignments from dispatch for optimized operations.
Limousine Chauffeur
Axis Coach
Derry
2009.11 - 2011.04
- Ensured vehicles remained safe and clean to maximize passenger satisfaction.
- Achieved consistently high customer scores through exceptional service delivery.
- Collaborated with dispatch to meet schedule targets and adapt to changes.
- Assisted clients with luggage to enhance travel comfort.
- Confirmed pickup and drop-off details via professional communication with clients.
Store Manager
Bed Bath & Beyond
Hooksett
2005.04 - 2009.06
- Delegated tasks to staff, establishing priorities and goals for optimal performance.
- Monitored compliance with established customer service standards among staff members.
- Maintained well-stocked inventory by monitoring levels and placing timely merchandise orders.
- Led daily operations to uphold store standards and improve customer experience.
- Cultivated a positive team environment through effective communication and conflict resolution strategies.
Assistant Store Manager of Operations
Linens 'n Things
Bedford
1999.08 - 2005.04
- Coordinated inventory receiving, stocking, pricing, and returns with vendors and employees.
- Trained staff on daily operations and provided supervision to enhance performance.
- Delivered exceptional customer service by assisting customers and resolving inquiries.
- Managed inventory control processes to optimize stock levels and reduce losses.
Air Traffic Control Supervisor
USMC
San Diego
1995.07 - 1999.07
- Coordinated communication between pilots and ground control personnel to enhance air traffic management.
- Monitored weather conditions and aircraft position reports to assess flight progress and ensure safety.
- Supervised air traffic operations to maintain high standards of safety and efficiency.
- Communicated effectively with pilots through clear enunciation and active listening.
Education
High School Diploma -
Memorial High School
Manchester, NH1991-06
Skills
- Operations management
- Financial oversight
- Contract negotiation
- Customer relationship management
- Project coordination
- Inventory management
References
References available upon request.
Timeline
Seasonal Delivery Driver
UPS
2011.10 - 2013.01
Limousine Chauffeur
Axis Coach
2009.11 - 2011.04
Owner/Operator
Karma Contractors
2009.06 - Current
Store Manager
Bed Bath & Beyond
2005.04 - 2009.06
Assistant Store Manager of Operations
Linens 'n Things
1999.08 - 2005.04
Air Traffic Control Supervisor
USMC
1995.07 - 1999.07
High School Diploma -
Memorial High School