MICHAEL BERTSCHE
Wood Dale,IL
Summary
Results-orientated and motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer satisfaction. Proven ability to connect with people and deliver exceptional service. Seeking opportunities to leverage skills and contribute to a dynamic organization.
Overview
5
5
years of professional experience
Work History
IT Intern
Matrix Design
06.2019 - 07.2019
- Assisted in the implementation and maintenance of IT systems
- Provided technical support to staff, troubleshooting hardware and software issues.
- Delivered assistance and support for team-based IT projects.
Server
Marino's Italian Restaurant
10.2019 - 04.2020
- Managed around 40 orders on the phone a shift as well as ensured accurate entry of customer requests
- Assisted in general restaurant operations, including order processing and deliveries.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Intern
The Moody Church
01.2019 - 02.2019
- Supported church operations by assisting with administrative tasks and event coordination.
- Participated in workshops and presentations related to projects to gain knowledge.
Delivery Driver
Marino's Italian Restaurant
01.2022 - 08.2023
- Efficiently delivered food orders to customers while ensuring timely and accurate deliveries
- Provided excellent customer service by handling inquiries and resolving issues promptly.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
Bachelor of Arts in Communications -
Grand Canyon University
05.2025
High School Diploma -
Wheaton Academy
06.2021
Skills
- Intercultural Communication: Skilled in navigating diverse cultural contexts and effectively communicating with individuals from various backgrounds Able to foster positive and inclusive relationships
- Communication: Excellent verbal and written communication skills, with the ability to convey ideas and engage with others effectively
- Video Editing: Proficient in using industry-standard video editing software such as Adobe Premiere Pro, Final Cut Pro, and iMovie
- Writing: Strong writing skills demonstrated through academic assignments and personal projects
- Customer Service: Exceptional interpersonal skills, delivering excellent service, and building positive relationships
Projects
Created and edited personal video projects as well as proportional projects using Adobe Premiere Pro, Final Cut Pro, and iMovie.
Designed, scripted, built, and marketed a project inside of a video game accessible to the public, self-taught the java coding language to do so.
Advertised to many accumulating over 20,000 downloads, as well as being showcased by many prominent YouTube influencers, including one channel with 11 million subscribers, receiving 5.5 million views.
Practiced storyboarding and working in a team on a multiple-month project.
Volunteer Experience
- The Moody Church, Chicago, IL, Engaged in various volunteer activities, including event support and community outreach initiatives.
- St. Mary's Food Bank, Phoenix, AZ, Assisted with food distribution, ensuring smooth operations, and providing support to individuals in need.
- Teach My People Volunteer, SC, Contributed to school remodeling projects, creating an improved learning environment for students.
Timeline
Delivery Driver
Marino's Italian Restaurant
01.2022 - 08.2023
Server
Marino's Italian Restaurant
10.2019 - 04.2020
IT Intern
Matrix Design
06.2019 - 07.2019
Intern
The Moody Church
01.2019 - 02.2019
Bachelor of Arts in Communications -
Grand Canyon University
High School Diploma -
Wheaton Academy
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