Michael Bessler
West Gardiner
Summary
Versatile and results-driven professional with a robust background in operations management and customer service, notably at Bessler Well And Pump Service, LLC. Excelled in streamlining processes to enhance efficiency.
With solid background in providing compassionate support to individuals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Bessler Well And Pump Service, LLC
05.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Journey Man Pump Technician
Temple Well Service, INC
02.2014 - 05.2019
- Troubleshot and repaired diverse types of pumps, restoring functionality quickly and effectively.
- Provided exceptional customer service, addressing client concerns and offering expert advice on pump operation and maintenance.
- Completed pump installations with precision, ensuring optimal performance and minimal downtime.
- Managed inventory of repair parts efficiently, minimizing waste while ensuring availability for urgent repairs.
- Developed comprehensive maintenance plans for clients, prolonging the life of their pumping systems.
Direct Support Professional
Progressive Housing Association
06.2009 - 02.2014
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Transported clients to medical and dental appointments to provide support.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Education
High School Diploma -
Mt. Ararat High School
Topsham, ME06-2009
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Owner/Operator
Bessler Well And Pump Service, LLC
05.2019 - Current
Journey Man Pump Technician
Temple Well Service, INC
02.2014 - 05.2019
Direct Support Professional
Progressive Housing Association
06.2009 - 02.2014
High School Diploma -
Mt. Ararat High School
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