Michael Betancourt
Auto Claims Adjuster
San Marcos,CA
Summary
Knowledgeable Managed Repair Representative with a strong background in coordinating high‑volume vendor relationships and overseeing complex service workflows. Proven ability to manage multiple vendors simultaneously while maintaining accuracy, efficiency, and exceptional customer satisfaction. Recognized for resolving issues quickly, communicating effectively with all vendors, and consistently delivering successful outcomes across diverse responsibilities
Overview
23
23
years of professional experience
Work History
Managed Repair Representative
Progressive
San Diego, CA
03.2022 - Current
- Managed a high‑volume caseload of 15–30 active auto repair claims simultaneously while maintaining accuracy, timeliness, and strong customer satisfaction.
- Built and maintained productive relationships with network repair facilities to ensure high‑quality, cost‑effective, and timely repairs.
- Negotiated repair estimates, labor times, and parts usage to reach fair, guideline‑compliant agreements with shops.
- Provided proactive, clear communication to customers throughout the repair process, including status updates, delays, expectations, and coverage explanations.
- Reviewed and approved repair estimates and supplements, ensuring accuracy, necessity, and alignment with Progressive’s standards.
- Monitored repair progress and cycle times, intervening when delays occurred and coordinating inspections or re‑inspections as needed.
- Collaborated with claims adjusters, appraisers, total loss teams, and vendors to support seamless claim resolution.
- Ensured all repair decisions, communications, and updates were thoroughly documented in internal systems.
- Upheld compliance with company guidelines, industry standards, and regulatory requirements while maintaining a strong focus on safety and repair quality.
Service Advisor
Caliber Collision
San Marcos, CA
04.2015 - 03.2022
- Hired as autobody technician in April 2015 -
- Perform high‑quality collision repairs including structural, non‑structural, and cosmetic work
- Complete teardown, repair planning, and reassembly following Caliber’s repair procedures
- Repair or replace damaged body panels, frames, bumpers, and structural components
- Conduct welding, cutting, grinding, and metal finishing using proper techniques
- Follow OEM repair guidelines and Caliber’s quality and safety standards
- Work closely with estimators, service advisors, and production managers to ensure accurate repair plans
- Promoted to Service Advisor/Estimator 2017
- Manage customer intake, document repair needs, and guide customers through the collision repair process
- Communicate estimates, repair plans, timelines, and insurance details clearly and professionally
- Coordinate with technicians, estimators, and production teams to keep repairs on schedule
- Provide proactive status updates and handle supplements with insurers and customers
- Oversee vehicle drop‑off, rental arrangements, and delivery logistics
- Perform final quality checks and ensure all documentation meets Caliber’s standards
Journeyman
Western Bay Sheet Metal Inc.
San Diego, CA, USA
07.2012 - 02.2015
- Fabricate and install architectural metal components including panels, flashing, trim, gutters, and custom assemblies
- Work independently from blueprints, project plans, and detailed shop drawings
- Cut, bend, and form sheet metal using brakes, shears, rollers, and various hand tools
- Install metal roofing, siding systems, fascia, soffits, and other exterior architectural features
- Perform accurate layout and measurement to ensure proper fit and high‑quality finishes
- Utilize welding, soldering, riveting, and fastening techniques to assemble metal components
- Ensure all installations meet structural requirements, weatherproofing standards, and aesthetic expectations
- Provide guidance and on‑site training to apprentices and less experienced crew members
- Coordinate daily tasks with project leads, contractors, and other trades to maintain project flow
- Identify and resolve installation challenges with practical, on‑site solutions
Journeyman
American Sheet Metal
Santee, CA, USA
12.2007 - 04.2012
- Fabricate, assemble, and install architectural sheet metal components such as panels, flashing, coping, gutters, downspouts, and custom metal features
- Interpret and work from blueprints, shop drawings, and specifications with minimal supervision
- Measure, cut, bend, and form metal materials using brakes, shears, rollers, and hand tools
- Install metal roofing systems, wall panels, fascia, soffits, and decorative architectural elements
- Perform precise layout work to ensure accurate fit, alignment, and finish quality
- Weld, solder, rivet, and fasten metal components using appropriate techniques
- Ensure all installations meet structural, aesthetic, and weatherproofing standards
- Lead and mentor apprentices, providing guidance on safety, tools, and proper techniques
- Coordinate with project managers, general contractors, and other trades to maintain workflow
Apprentice
Western Bay Sheet Metal Inc.
San Diego, CA, USA
11.2002 - 11.2007
- Assist journeymen and senior sheet metal workers with fabrication, installation, and repair tasks
- Measure, cut, and shape sheet metal materials using hand tools, power tools, and shop equipment
- Support installation of HVAC systems, ventilation ducts, and related metal structures
- Read and follow basic blueprints, drawings, and work orders under supervision
- Load, unload, and organize materials, tools, and equipment on job sites
- Operate machinery such as brakes, shears, and rollers under guidance
- Perform basic welding, fastening, and sealing tasks as instructed
- Assist with measuring, marking, and layout work to ensure accurate fabrication
- Learn and apply industry safety practices, including PPE use and hazard awareness
Education
High School Diploma - HVAC
San Diego City College
San Diego, CAHigh School Diploma -
Vista High School
General Studies
Palomar College
San Marcos, CASkills
Goal‑oriented professional with a strong record of stepping into leadership roles by consistently delivering excellent results I manage demanding workloads with focus and efficiency, adapting quickly as responsibilities grow Steady advancement through hard work, determination, and a commitment to outperform expectations
Timeline
Managed Repair Representative
Progressive
03.2022 - Current
Service Advisor
Caliber Collision
04.2015 - 03.2022
Journeyman
Western Bay Sheet Metal Inc.
07.2012 - 02.2015
Journeyman
American Sheet Metal
12.2007 - 04.2012
Apprentice
Western Bay Sheet Metal Inc.
11.2002 - 11.2007
High School Diploma - HVAC
San Diego City College
High School Diploma -
Vista High School
General Studies
Palomar College