Michael Biles
Buffalo,NY
Summary
Accomplished Manager with a proven track record at Andersons Frozen Custard, enhancing team performance and ensuring quality standards. Expert in customer service and time management, I've significantly reduced non-conformance risks, demonstrating exceptional decision-making and mathematical skills. My leadership fosters a productive, engaged workforce, achieving consistent quality and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Manager
Andersons Frozen Custard
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Quality Inspector
Nissha Medical
08.2022 - 06.2024
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
Line Operator
SweetWorks
04.2021 - 05.2022
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
- Collaborated with team members to achieve daily production targets and consistently meet deadlines.
Education
Bachelor of Science - Game Design
Full Sail University
Winter Park, FL06-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Excellent mathematical skills
- Documentation skills
- Compassionate communication skills
Timeline
Manager
Andersons Frozen Custard
06.2024 - Current
Quality Inspector
Nissha Medical
08.2022 - 06.2024
Line Operator
SweetWorks
04.2021 - 05.2022
Bachelor of Science - Game Design
Full Sail University
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