Michael Blake
Camillus,NY
Summary
Reliable professional with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and technical skills. Proven leader and successful in mentoring new employees. Ready to take next career step.
Overview
3
3
years of professional experience
Work History
Mail Handler
USPS
East Syracuse, NY
11.2023 - Current
- Organized outgoing mail into designated bins according to postal regulations.
- Ensured that all parcels were packed properly before shipping out of facility.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Adhered strictly to postal regulations regarding package size, weight limits.
- Operated mail processing equipment and manually sorted mail.
Online Personal Shopper
Walmart
Camillus, NY
03.2022 - 03.2023
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Assessed customer needs and provided advice on appropriate products or services.
- Provided technical support for client inquiries via telephone and email.
- Performed basic network troubleshooting and maintenance activities.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
Assistant Manager
Family Dollar
Solvay, NY
10.2021 - 02.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
High School Diploma -
Solvay High School
Solvay, NY07-2019
Skills
- Problem-solving skills
- Service-oriented
- Team Collaboration
- Help desk assistance
- Network Operating Systems
- Remote Support
- Advanced troubleshooting
- Attention to Detail
- Network configuration
- Work Integrity
- Technical Support
- Technical Analysis
Timeline
Mail Handler
USPS
11.2023 - Current
Online Personal Shopper
Walmart
03.2022 - 03.2023
Assistant Manager
Family Dollar
10.2021 - 02.2022
High School Diploma -
Solvay High School
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