Michael Blanchard

Company Overview: Buzzfish Media handles website development, hosting, select marketing services, and consulting for technology and business development

• Managed day-to-day business operations.
• Business Development – Managing existing clients and building strategic relationships with partners to improve process and customer experience
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

• Marketing and Sales – Website management and developing marketing campaigns through print and digital media.
• Networking to establish new business and client relationships.
• Develop and implement new business strategies to improve production and efficiency.

• Managed the administration of learning systems, ensuring efficient access to training resources for employees.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Mentoring Associates to improve quality standards and prevent escalating issues.
• Work directly and indirectly with Account Associates to improve service levels, maximize performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.