Dedicated customer service representative with strong skills in active listening and critical thinking. Committed to process improvement and customer satisfaction.
Overview
49
49
years of professional experience
Work History
Customer Service Representative
Maximus Federal
01.2011 - 12.2025
Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
Trained and mentored new representatives on company policies and customer service best practices.
Analyzed customer feedback to identify trends and recommend process improvements.
Collaborated with cross-functional teams to streamline operations and enhance service delivery.
Professional Musician
Busch Gardens Tampa Bay
06.1977 - 12.2010
Composed and arranged original music for diverse genres, showcasing versatility and creativity.
Collaborated with fellow musicians to develop cohesive performance sets and enhance overall sound quality.
Performed live at various venues, engaging audiences through dynamic stage presence and musical interpretation.
Led rehearsals, providing guidance to ensemble members on musical techniques and interpretations.
Education
High School Diploma -
Gary Roosevelt High School
Gary, IN
No Degree - Music Performance
Florida Agricultural And Mechanical University
Tallahassee, FL
06-1976
Skills
Customer service
Active listening
Critical thinking
Data entry
Accomplishments
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Aerospace Science Instructor at Muskogee School District/Pinkerton Academy/AETCAerospace Science Instructor at Muskogee School District/Pinkerton Academy/AETC