Michael Bowen
Girard,PA
Summary
As the founder of PowerHouse Automotive, I've honed a keen eye for detail and a knack for building lasting customer relationships. Leveraging an entrepreneurial spirit, I've consistently driven performance improvements, mastering project management and negotiations to exceed expectations. Customer relations has always been priority. Motivated business professional bringing thirty years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members. Creative Business Owner with exceptional background spent in automotive repair and service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams and team members.
Overview
30
30
years of professional experience
Work History
Business Owner
PowerHouse Automotive
10.1994 - Current
Job Overview:
- As owner and founder of Powerhouse Automotive, personal responsibility for overseeing all aspects of business, specializing in performance enhancement and repair within the automotive industry was the utmost priority. To ensure that the company maintains its reputation as a go-to expert in its field, particularly in racing vehicle performance, repair, accessory installations, and custom vehicle modifications. Role involved strategic decision-making, client relations, and hands-on involvement in projects to uphold top quality and high standards of service.
Key Responsibilities:
Business Management & Operations:
- Oversee day-to-day operations, including staffing, customer service, and financial management.
- Develop and implement business strategies to drive growth and profitability.
- Ensure compliance with industry regulations and standards.
Automotive Expertise:
- Provide expert consultation and hands-on services in performance enhancement, vehicle repair, and custom modifications.
- Lead specialized projects, such as stereo, TV installation, and heated seat installations in vehicles.
- Staying updated on latest industry trends and technologies, particularly in repair and accessory sector.
Client Relations:
- Build and maintain strong relationships with clients, ensuring satisfaction and repeat business.
- Assess client needs, provide accurate cost estimates, and deliver high-quality service.
- Network with industry professionals and organizations, including NMRA, SEMA, ABRA and PRI, to expand business opportunities.
Leadership:
- Manage and mentor a team of automotive technicians, ensuring that they are trained and motivated.
- Lead by example with a hands-on approach to complex and high-stakes projects.
Marketing & Sales:
- Develop and execute marketing strategies to promote services and attract new customers.
- Leverage affiliations with racing clubs and industry associations to enhance brand visibility and credibility.
Qualifications:
- 30 years of experience in automotive accessory and repair industry, with strong focus on performance vehicles.
- Proven track record as world champion in NMRA Factory Stock class, demonstrating expertise in racing vehicles.
- Strong technical skills in automotive repair and custom modifications.
- Excellent leadership, communication, and customer service skills.
Education
High School Diploma -
Girard High School
Girard, PA06.1990
Skills
- Customer Service
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Work Planning and Prioritization
- Performance Improvement
- Project Management
- Quality Assurance
- Negotiation and Persuasion
- Policies and Procedures Development
- Sound Judgment
- Customer Relations
Accomplishments
- Achieved national recognition by completing projects to include customer service, sales and national marketing campaigns with accuracy and efficiency.
- Collaborated with team of 7 in the development of niche performance products.
Additional Information
Professional Experience:
Owner
Powerhouse Automotive, Girard, PA
October 1994 – Present
· Oversee all operations of a specialized automotive performance and repair shop, providing expert services in vehicle enhancement auto body and maintenance.
· Estimate client costs for services rendered, ensuring transparency and customer satisfaction.
· Established a reputation as the go-to expert for performance vehicles fabrication and repair, particularly in the racing industry.
· Specialized in the manufacturing and installation of quality, high-end automotive accessories and performance components.
· Provided consultation and hands-on services, high-performance vehicle modifications.
· Successfully maintained long-term affiliations with NMRA, SEMA, PRI, and the Lake Erie Mustangs Club, enhancing industry connections and staying updated on the latest trends and technologies.
· Mentored and trained numerous employees and automotive enthusiasts in performance tuning and vehicle customization.
Affiliations:
· Specialty Equipment Market Association (SEMA)
· Performance Racing Industry (PRI)
· National Mustang Racers Association (NMRA)
· Lake Erie Mustangs Club (LEMOC)
· Auto Body Repair Network (ABRA)
Achievements:
· Design, Manufacture, Market, and Install quality components at a national level
· 3 Time NMRA Factory Stock World Champion
Skills:
· Advanced automotive service, repair and enhancement
· High-performance vehicle modification
· Accurately estimating client costs for parts and services
· Automotive accessories recommendations and installation
· Racing industry consultation and support
· Strong leadership and team management
· Industry networking and affiliation management
· Fluent use of software like Mitchell On Demand, Identifix, and Alldata
Timeline
Business Owner
PowerHouse Automotive
10.1994 - Current
High School Diploma -
Girard High School