Summary
Overview
Work History
Education
Skills
Timeline
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Michael Brackett

Summary

Proven leader in the hospitality industry, excelling at Kohanaiki Club and Resort with outstanding customer service and craft cocktail expertise. Demonstrates strong leadership and multitasking abilities, enhancing team performance and guest satisfaction. Known for an outgoing personality and a deep culinary knowledge, consistently contributing innovative ideas for an elevated dining experience. Capable server and bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fine dining.


Overview

25
25
years of professional experience

Work History

Bartender/Restaurant Server

Kohanaiki Club, Llc.
05.2019 - Current
  • As a bartender I have been flexible and reliable to be available for service to members, including during high volume seasons, holidays, and weekends.
  • Managed point of sale system duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing and organizing bar supplies, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift and maintaining being ready for maximum quality to our members.
  • Contributed to a positive work environment through effective teamwork and communication with fellow bartenders and other front of house staff.
  • I have been successful in developing great relationships with members and have contributed to a fun dining atmosphere.
  • Increased member satisfaction by providing excellent service and crafting high-quality cocktails.

Bartender

Four Seasons Resort Hualalai
10.2006 - 08.2019
  • At Hualalai Resort as a leader on our bar staff I was successful at providing high level craft cocktail, wine service , and food service to the exclusive clientele to the hotel and resort members and guests.
  • Performed my duties according to the extensive training the Four Seasons provided to learn proper fine dining experiences.
  • Constantly refined my knowledge of the bartending profession and passed knowledge on to co- workers.
  • Responsibly handled payments and maintained a proper cash handling policy
  • Enjoyed sharing my knowledge of island adventures, weather, and ocean activity with guests new to Hawaii.


Bartender/ Relief Shift Manager

Blue Water Grill Restaurant
04.1999 - 08.2006
  • My position was within a specialized seafood house. We offered a wide range of fresh oysters, fish, crab and chowders in the New England seafood house style
  • I obtained a deep knowledge of all types of popular fish and seafood. Our food knowledge training was extensive.
  • Ran a full service cocktail and wine bar serving craft cocktails , beer, and fine wine.
  • Handled high volume cash and credit sales responsibly and accurately .
  • Assisted in helping out with management shifts including bridging the gap between shifts and performing closing management tasks and duties.
  • Developed close relationships with a high end, regular local clientele.


Education

Associate of Science - Early Childhood Education

Orange Coast College
Costa Mesa, CA
06.1997

Associate of Arts - Business/ Accounting

Gulf Coast State College
Panama City, FL
05.1992

Skills

  • Strong multitasking abilities
  • Excellent Customer Service
  • Highly reliable
  • Outgoing Personality
  • Contributer of new ideas
  • Complex Problem-Solving
  • Deep culinary knowledge
  • Strong leadership skills
  • Training experience

Timeline

Bartender/Restaurant Server

Kohanaiki Club, Llc.
05.2019 - Current

Bartender

Four Seasons Resort Hualalai
10.2006 - 08.2019

Bartender/ Relief Shift Manager

Blue Water Grill Restaurant
04.1999 - 08.2006

Associate of Science - Early Childhood Education

Orange Coast College

Associate of Arts - Business/ Accounting

Gulf Coast State College

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Michael Brackett