Rosmine Garcia
Henderson
Summary
Energetic and hard-working professional with extensive experience in healthcare operations and client support, seeking to transition into a customer service or hospitality role. Known for strong communication skills, problem-solving abilities, and a commitment to delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Service Hostest/Restaurant Server
The Still Crafts Drafts & Eats
04.2024 - 06.2024
- Greeted guests answered all questions and concerns to ensure a positive first impression
- Kept track of reservations, special requests and/or guest preferences
- Managed timely and accurate order processing to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure quality and accuracy of food orders.
- Adapted quickly to changing situations and guest requests during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Business Operations Specialist
OptumRx
01.2020 - Current
- Providing high-quality customer support by resolving complex inquiries and escalations
- Manages site logistics including mail distribution and access control
- Creates process documentation and visual workflows to improve team efficiency
Business Segment Liaison
OptumRx
01.2018 - 01.2020
- Supported onboarding and equipment setup for new employees
- Assisted leadership with team coordination and operational support
- Acted as a liaison between departments to ensure smooth operations
Education
Certified Pharmaceutical Technician License -
Milan Institute
01.2015
High School Diploma - undefined
Odyssey Charter
01.2013
Skills
- Attentive Communication
- Guest-Centered Problem Solving
- Strong Multitasking Abilities
- Time management
Timeline
Service Hostest/Restaurant Server
The Still Crafts Drafts & Eats
04.2024 - 06.2024
Business Operations Specialist
OptumRx
01.2020 - Current
Business Segment Liaison
OptumRx
01.2018 - 01.2020
High School Diploma - undefined
Odyssey Charter
Certified Pharmaceutical Technician License -
Milan Institute
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