Michael Brass
Portland,OR
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Deli Associate
Safeway
Portland, OR
02.2021 - Current
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate.
- Calculated total items needed to assemble party trays and placed orders for inventory.
Technical Support Representative
Backyard Beautiful
Portland, OR
02.2015 - 01.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Associate of Applied Science - Information Technology Project Management
Portland Community College
Portland, OR10.2024
High School Diploma -
West Caldwell High School
Lenoir, NC06.1995
Skills
- Monthly Audits
- Food Production Processes
- Employee Training and Supervision
- Coffee and Tea Service
- Food Packaging and Labeling
- Managing Orders and Deliveries
- Food Rotation
- Health and Safety Standards
- Temperature Monitoring
- Progress Checks
- Collaborative Team Player
- Account Administration
- Troubleshooting Network Issues
- Help Desk Support
- Call Center Operations
- System Performance Assessment
- Resolving Problems and Incidents
- Tracking and Documentation
- Personalization Expertise
Languages
Hungarian
Native or Bilingual
Timeline
Deli Associate
Safeway
02.2021 - Current
Technical Support Representative
Backyard Beautiful
02.2015 - 01.2021
Associate of Applied Science - Information Technology Project Management
Portland Community College
High School Diploma -
West Caldwell High School
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