Michael Bray
ProTek Gutters/ CEO
Diamond ,MO
Summary
Dynamic leader with a proven track record at BnB Exteriors/ProTek Gutters, excelling in operations management and strategic planning. Spearheaded initiatives that significantly enhanced customer satisfaction and streamlined business processes. Skilled in personnel management and negotiations, fostering a positive work environment and securing favorable vendor terms, driving company success.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Owner/Operator
BnB Exteriors/ ProTek Gutters
806 S Washington St Diamond Mo 64840
08.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
Operator
Capital Railroad Contracting
8500 E Trade Center Columbia Mo 65201
01.2018 - 03.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
Education
Bachelor Of Kinesiology - Kinesiology
Missouri Southern State University
Joplin, MOSkills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Operations Oversight
- Strategic Planning
- Power Tools Proficiency
- Construction site safety
- Electrical Wiring Basics
- Scaffolding Setup
- Frame and Component Building
- Strong Work Ethic
Certification
OSHA 10
Forklift
Timeline
Owner/Operator
BnB Exteriors/ ProTek Gutters
08.2019 - Current
Operator
Capital Railroad Contracting
01.2018 - 03.2020
Bachelor Of Kinesiology - Kinesiology
Missouri Southern State University