Michael Brito

Key Responsibilities:

• Supported team with a variety of maintenance tasks, including drywall installation, mudding, painting, welding, framing, and other trades, ensuring the proper functionality of games and facility upkeep in line with company standards.
• Led cross-functional teams to ensure successful product development, on-time delivery, and adherence to specifications.
• Enhanced team productivity through continuous training and development.
• Reviewed technical documentation for accuracy, ensuring compliance with industry standards and regulations.
• Created and maintained standard operating procedures (SOPs) for the department.
• Managed risk assessments during project planning to proactively address potential issues.
• Coordinated with sales and marketing teams to identify client needs and deliver customized engineering solutions.
• Fostered a culture of innovation and continuous improvement by encouraging idea-sharing, driving creativity and problem-solving within the team.
• Continuously evaluated project requirements to identify and mitigate risks.
• Streamlined interdepartmental communication by organizing regular meetings to improve collaboration on complex projects.
• Oversaw fabrication, operation, and design of product solutions, collaborating with the team to develop innovative engineering solutions.
• Identified areas for system improvements, implementing cost-saving recommendations over time.
• Managed purchasing and inventory to ensure smooth operations.
• Led daily and weekly meetings with team members, operations managers, and CEOs to ensure effective communication within the business.
• Redesigned and engineered games or parts as needed for performance improvements.
• Monitored and adhered to monthly project budgets to ensure financial efficiency.
• Collaborated with CEOs and executives, taking on additional tasks outside of primary responsibilities to contribute to team success.

• Responsible for conducting any and all repairs on the games within the venue to ensure it is safe and working properly prior to opening.
• Worked with team to find cost effective and durable ways to make the games better and stronger.
• Responsible for any and all drywall and painting repairs.
• Responsible for working with team to fix any plumbing or electrical updates or fixes.

• Responsible for explaining the games to any and all guests and ensuring they are having a fun time at the venue.
• Responsible for helping guests with anything they might need so that their visit to Play Playground is as fun and stress free as possible.
• Responsible for ensuring guests are being safe at all times.
• Responsible for informing the maintenance and engineering department of any issues with the games as they arise.

• Oversee the completion of all tasks, ensuring safety, timeliness, and quality standards are met.
• Manage project budgets by minimizing material waste, tracking and documenting resources, and ensuring adherence to proper procedures.
• Foster positive client relationships by addressing needs, requests, and providing ongoing support as required.
• Lead training for new and existing employees, ensuring compliance with safety protocols and company standards.
• Ensure high-quality craftsmanship in framing, window/door installations, interior finishes, and stucco, adhering to Master Craftsman standards.
• Document daily work progress and communicate updates to the project manager and owner.
• Identify and resolve potential issues or setbacks, collaborating with the team to implement safe and effective solutions.

• Successfully obtained OSHA 10 certification prior to commencing employment.
• Lead the safe and efficient demolition of clients' existing windows and doors.
• Oversee the installation of new windows and doors, ensuring adherence to proper installation procedures and quality standards.
• Complete all stucco, drywall, mudding, painting, finish carpentry, and framing tasks with attention to detail, following industry best practices and established procedures.

• Toured guests around resort and rooms, help presentation or benefits of timeshare real estate, and ensured the successful sale or a timeshare real estate condo.
• Responsible for contacting guests prior to their vacation to set up any activities they are interested in doing as well as ensuring I try to accommodate any of their needs to the best of my ability.
• Acted as a personal concierge for the guests during their vacation which required but not limited to providing information and advice on things to do in Las Vegas, setting up activities and reservations for them, and ensuring that their time spent with us is as effortless as possible.

• Welcomed arriving guests and explained car retrieval procedures.
• Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
• Established positive guest relationships through consistent delivery of excellent customer service.
• Parked and retrieved cars carefully to prevent damage and avoid delays.
• Assisted hotel guests with valet retrieval process.
• Answered guest's questions about property amenities and services.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Handled cash, made accurate change and maintained balanced cash drawer.
• Delivered above and beyond service to VIP guests at property.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Performed pat-downs to look for unauthorized materials and weapons.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
• Checked and verified photo identification prior to granting facility access.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Oversaw daily monitoring and patrolled buildings, grounds and work sites.
• Handling of company's financial assets such as chips, cash, etc.
• Responded to patron removal calls from pit bosses, bartenders, and managers to have a patron removed from the property.
• Spoke to large groups of people to get information out.
• Work with and assist VIP guest and hosts with whatever is needed.

• Recorded make, model and exact location of each parked vehicle for easy retrieval.
• Parked and retrieved cars carefully to prevent damage and avoid delays.
• Maintained cleanliness of work sites, parking spaces and guest services stations.
• Helped guests unload and load luggage.
• Delivered guest vehicles smoothly and met diverse needs of valet customers.
• Established positive guest relationships through consistent delivery of excellent customer service.
• Welcomed arriving guests and explained car retrieval procedures.
• Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
• Entered guest vehicle information and location in computerized valet parking system.
• Maintained current listing of local and area attractions special events and activities to give guests updated information.
• Answered guest's questions about property amenities and services.
• Arranged special transportation for guests and booked taxis and business-class vehicles.
• Managed ticket stubs, payments and other records for regular and special event customers.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Handled cash, made accurate change and maintained balanced cash drawer.
• Delivered above and beyond service to VIP guests at property.

• Recognize and respond to patron in distress in water.
• Oversee water slides, ensuring they are in good working order and safe for guests.
• Provide first aid and CPR assistance when necessary.
• Frequently attend lifeguard, first aid, and CPR/AED training.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Permitted entry with escort for approved persons into secure locations.
• Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
• Secured personal and company goods against robbery, vandalism and illegal entry.
• Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
• Oversaw entry and exit of up to 500+ employees and visitors daily.
• Monitored central alarm systems for fire, intrusion and duress alarms and responded to an average of 15-20 emergencies weekly.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Moved throughout facility and among customers to remain aware of developing security situations.
• Contacted law enforcement in case of unauthorized persons, documents and materials.
• Detailed security-related incidents into reports for dissemination to Marriott Claims.
• Acted quickly during emergency situations within two minutes to reduce opportunity for damage and injury.
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Performed cash drops while maintaining security and control of drop box.
• Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.

• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
• Contacted law enforcement in case of unauthorized persons, documents and materials.
• Secured doors in office and main building.
• Monitored employee activities, confirming compliance with security regulations.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Moved throughout facility and among customers to remain aware of developing security situations.
• Protected facility and property guests by regularly circulating premises hourly.
• Secured personal and company goods against robbery, vandalism and illegal entry.
• Reported suspicious activities and persons to law enforcement.