Michael Brito
San Diego,CA
Summary
Highly skilled and enthusiastic professional with more than 4 years of experience managing all facets of operations in locating underground utilities, high-volume of ticket closure by providing exceptional customer service. Hardworking with hands-on experience conducting locating services, Superior understanding of locating tools, including RD-7000, and SDGE Plats. Comfortable collaborating with team members and working independently. Dedicated to exceptional communication skills, goal driven work ethic and building customer relationships. Utilize superior communication and time management skills to achieve job completion and the highest level of customer loyalty. Willingness to learn, ability to follow instructions and work cooperatively within team environments.
Overview
15
15
years of professional experience
Work History
Damage Prevention Specialist (Tech-3)
UtiliQuest
San Diego , CA
11.2015 - Current
- Ensured continuity among corporate and divisional work teams by documenting and communicating actions, irregularities and continuing needs
- Supervised 2-4 other damage prevention specialists in providing excellent customer service to callers requiring assistance for Difficult locates, long jobs, and any other issues
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction
- Worked with fellow technicians to resolve large ticket issues improve operations and provide exceptional customer service
- Developed team communications and information for over all group efficiency
- Completed activities to meet target deadlines
Sales Merchandiser
Mission Foods Corporation- Gruma
Indio , CA
02.2011 - 11.2015
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Kept all aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Managed timely and effective replacement of damaged or missing products
- Stayed current on available products, store promotions and customer service policies to better assist with any need
Education
Associate of Science - Business
College of The Desert
Palm Desert, CA12.2019
Skills
- Pipeline location and damage prevention trained
- Damage assessment
- Electromagnetic locating
- Modern GPS use
- Sketching
- First aid training
- Excavation safety trained
- Skilled with analytical software
- Microsoft PowerPoint
- Time management
- Advanced critical thinking
Timeline
Damage Prevention Specialist (Tech-3)
UtiliQuest
11.2015 - Current
Sales Merchandiser
Mission Foods Corporation- Gruma
02.2011 - 11.2015
Associate of Science - Business
College of The Desert