Michael Brito
Highly skilled and enthusiastic professional with more than 10 years of experience managing all facets of operations in locating underground utilities, high-volume of ticket closure by providing exceptional customer service. Hardworking with hands-on experience conducting locating services, Superior understanding of locating tools, including RD-7000, and SDGE Plats. Comfortable collaborating with team members and working independently. Dedicated to exceptional communication skills, goal driven work ethic and building customer relationships. Utilize superior communication and time management skills to achieve job completion and the highest level of customer loyalty. Willingness to learn, ability to follow instructions and work cooperatively within team environments.
Work History
Damage Prevention Specialist
6 Years 10 Months- Maintain [number]% field inspection accuracy while identifying hazards and documenting safety compliance issues.
- Conduct site assessments to identify hazards and support compliance with safety regulations.
- Collaborate with field teams to develop and implement damage prevention strategies for infrastructure protection.
- Use GIS mapping tools, electromagnetic locating, and modern GPS to track underground utilities and document field findings.
- Lead training sessions on damage prevention protocols, excavation safety, and first aid training for staff.
- Coordinate incident responses with stakeholders and regulatory agencies, and present updates in Microsoft PowerPoint.
Damage Prevention Specialist (Tech-3)
4 Years- Resolved [number] difficult locates per week while supporting callers with long jobs and other escalated issues.
- Supervised 2-4 damage prevention specialists, coordinating service quality and escalation support for difficult locates.
- Built client relationships by identifying needs, resolving concerns, and strengthening satisfaction through consistent follow-up.
- Coordinated with fellow technicians to resolve large ticket issues, improve operations, and share updates across teams.
- Developed clearer team communications and information flow to improve overall group efficiency.
- Completed activities against target deadlines while documenting actions, irregularities, and continuing needs.
Sales Merchandiser
4 Years 9 Months- Calculated order totals, updated customer accounts, and maintained detailed inventory records.
- Delivered store policy information at checkout to reduce customer complaints and follow-up calls.
- Inspected floor displays, identified missing merchandise, and replenished product promptly.
- Transported merchandise using safety protocols to minimize damage during store placement.
- Kept aisles clear and clean while restocking to prevent accidents and maintain easy customer access.
Education
Associate of Science - Business
- Continuing education in business