Summary
Overview
Work History
Education
Skills
Timeline
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Michael Brock

Whitewright

Summary

At Sewell, I leveraged my expertise in vehicle assessment and exceptional customer service to exceed monthly sales targets and maintain high satisfaction levels. My ability to multitask and communicate effectively fostered trust and loyalty, enhancing business growth through professional relationships and detailed service recommendations.

Overview

15
15
years of professional experience

Work History

Service Advisor

Sewell
01.2022 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Master Technician

Sewell
06.2010 - 02.2022
  • Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
  • Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
  • Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
  • Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.

Education

Associate In Engineering Technology - Automotive Engineering

Lincoln Technical Institute
Grand Prairie, TX
05.2008

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Service recommendations

Timeline

Service Advisor

Sewell
01.2022 - Current

Master Technician

Sewell
06.2010 - 02.2022

Associate In Engineering Technology - Automotive Engineering

Lincoln Technical Institute

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Michael Brock