Michael Brooker
Bangor,ME
Summary
Results-driven professional with expertise in customer service and conflict resolution. Proven track record in training and supervising teams to enhance operational workflows. Skilled in conducting performance reviews that foster employee development and success.
Overview
26
26
years of professional experience
Work History
Team Leader
MDOL-BUC
Bangor, Maine
11.1999 - 09.2025
- Directed daily operations and workflow management to enhance team efficiency.
- Set clear expectations for staff and guided them to enhance performance.
- Conducted performance reviews to evaluate individual team member progress.
- Trained new employees on company policies to ensure compliance with standards.
- Created training materials and facilitated group sessions on new procedures.
- Assisted recruitment efforts by interviewing candidates and advising on hiring decisions.
- Resolved customer complaints while upholding high service quality.
- Maintained professionalism in stressful situations, diffusing tension and ensuring team morale.
Education
Some College (No Degree) - Public Administration
University of Maine
Orono, MESkills
- Workflow management
- Team building and supervision
- Training evaluation
- Performance assessment
- Call center operations management
- Customer service excellence
- Decision making
- Conflict resolution
- Time management techniques
Custom Section 1
I'm a retired State of Maine employee looking for new work opportunities. I'm receptive to full time work but would prefer part time employment. I'm and excellent communicator with good verbal and written skills.
Affiliations
- Little League Volunteer for over 36 years. I have administered higher level, regional and World Series tournament for over 20 years. I have been the Maine State Coordinator for the last seven years.
Timeline
Team Leader
MDOL-BUC
11.1999 - 09.2025
Some College (No Degree) - Public Administration
University of Maine