Michael Brooks

Worked as sales Associate in Hunting and Fishing Department.

• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
• Kept on top of changes to store products and promotions to maintain strong sales
• Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
• Fielded questions and solved problems by informing customers of current promotions and store policies
• Increased business sales utilizing product knowledge
• Created inviting environment for customers by maintaining store organization and cleanliness
• Greeted customers, helped locate merchandise and suggested suitable options
• Generated brand awareness and positive product impressions to increase sales
• Assisted customers with prompt and polite support in-person and via telephone
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Answered product questions with up-to-date knowledge of sales and store promotions
• Kept [retail] and areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
• Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products
• Displayed merchandise by arranging in appealing and orderly way to boost sales
• Ensured efficient and timely replenishment of sales floor merchandise
• Worked closely with [Manager] to solve problems and handle customer concerns
• Stocked merchandise each day, clearly labeling items, arranging according to size or color, and preparing attractive displays
• Answered customer questions regarding merchandise and pricing

• Observed safety and privacy procedures in handling passengers' property
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight
• Properly loaded passengers’ property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists
• Transferred luggage from aircrafts to collection areas safely and quickly using hauling equipment

Conducted Forensic Examination of Firearms, Bullets and cartridge cases.

Conducted Forensic Examinations of tool marks.

Completed written reports on examination results.

Testified in Federal and Military court proceedings.

Conducted research in the field of firearms and tool mark examinations.

Served as supervisor of Firearms and Tool mark division.

• Conducted investigations for alleged criminal violations
• Prepared reports, kept investigation records and maintained all case-related paperwork
• Worked with multiple federal and state agencies and officials to conduct investigations and prepare cases for adjudication
• Gathered evidence and served as witness in court proceedings
• Interviewed witnesses and suspects
• Conducted in-depth criminal investigations involving federal crimes, counterespionage, and terrorism
• Created and filed reports on investigative activities
• Performed arrests as per warrants issued
• Researched criminal cases and led investigations to determine appropriate course of proceedings
• Investigated numerous violent crimes each year, including homicide, sexual assault, robbery, child abuse and domestic violence
• Collected and preserved physical evidence, photographs and laboratory submissions
• Organized and executed numerous undercover surveillance operations using electronic recording equipment
• Substantiated validity and admissibility of evidence and preserved data integrity for court hearings
• Identified labels and stored evidence properly to verify that it was safe and secure
• Collaborated with federal agencies, including FBI, DEA, ATF and IRS
• Conducted arrests and documented all relevant actions pursuant to investigation
• Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented all investigative findings
• Prepared case reports from allegations, interview transcripts of interviews and physical evidence

• Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection
• Gathered preliminary investigation information as first responder to crimes on base
• Patrolled perimeters of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation
• Investigated security issues involving domestic violence, assault and theft occurring on base among active military members
• Maintained security of local areas and performed route clearance for visiting high-ranking officials
• Monitored gate activities, controlled traffic and responded to emergencies on base
• Protected lives and property of three military installations
• Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security
• Supported judge advocate general with investigations for trial involving military members facing courts martial and other disciplinary actions
• Performed as fire team member during situational training exercises and all infantry dismounted battle drills
• Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas
• Mitigated risk, providing immediate emergency response security
• Gathered evidence, processed crime scenes and questioned witnesses and suspects
• Searched vehicles, buildings, and homes for evidence of stolen property