Michael Brooks
Cheektowaga,NY
Summary
Dynamic professional with extensive experience at Salvation Army ARC, excelling in team management and policy enforcement. Proven ability to enhance resident engagement and streamline operations, while fostering community relationships. Skilled in motivational techniques and time management, ensuring smooth transitions and effective support for residents. Committed to maintaining high standards of service and safety.
Overview
10
10
years of professional experience
Work History
Resident Supervisor
Salvation Army ARC
05.2019 - Current
- Supervised daily operations of resident programs, ensuring compliance with organizational policies.
- Coordinated intake procedures for new residents, facilitating smooth transitions into the program.
- Led staff training sessions on best practices for resident engagement and support techniques.
- Monitored progress of residents, providing ongoing feedback and adjusting support strategies as needed.
- Facilitated roommate mediations to address issues before they escalated into larger problems.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Truck Driver
Salvation Army ARC
06.2015 - 01.2018
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Assisted in training new drivers on best practices for efficient route management.
- Operated delivery trucks to ensure timely pickups and drop-offs of donations.
- Engaged with community members during pickups, fostering positive relationships for future support.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Education
High School Diploma -
Riverside High School
Buffalo, NY06-1982
Skills
- Motivational skills
- Team management
- Policy enforcement
- Meeting coordination
- Daily living assistance
- Teamwork
- Time management
Timeline
Resident Supervisor
Salvation Army ARC
05.2019 - Current
Truck Driver
Salvation Army ARC
06.2015 - 01.2018
High School Diploma -
Riverside High School