Michael Brossack
Buffalo
Summary
Results-driven professional with 13 years of experience in crisis management and personnel supervision. Proven expertise in overseeing security and kitchen operations and managing emergency responses, including supervising teams and implementing safety protocols. Demonstrated ability to enhance safety and security in high-pressure environments with a focus on efficiency of staff operations and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Kitchen Manager
Chuck's on North
06.2021 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Public Safety Officer
Kaleida Health
10.2010 - 03.2011
- Supervised members of the public at busy events to prevent injuries and property destruction.
- Answered emergency calls for help from members of public and staff.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Applied principles of law enforcement and fire protection.
- Attended public gatherings to maintain order.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency hazardous materials decontamination.
- Responded to emergency calls to provide assistance to citizens in need.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Conducted searches of individuals, vehicles and premises.
Security Supervisor
Securitas Security Services USA
04.2003 - 10.2010
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Screened vendors and contractors before granting access to restricted areas within the complex.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted regular patrols of facility to detect security lapses.
- Collaborated with management to develop security policies and procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated protective service operations with other emergency response agencies.
- Conducted regular safety audits and assessments to identify potential safety risks and vulnerabilities.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Worked in fast-paced and high-risk environments while maintaining standards of excellence for security and safety programs, strategies, and plans.
Education
Bachelor of Arts - Political Science International Relations
SUNY Geneseo
GeneseoSkills
- Recruitment
- Staff coordination
- Scheduling
- Purchasing
- Inventory management
- Inventory control
- Safety audits
- Multitasking and organization
- Verbal and written communication
- Operations management
- Strategic planning
Timeline
Kitchen Manager
Chuck's on North
06.2021 - Current
Public Safety Officer
Kaleida Health
10.2010 - 03.2011
Security Supervisor
Securitas Security Services USA
04.2003 - 10.2010
Bachelor of Arts - Political Science International Relations
SUNY Geneseo