Michael Brown
Columbia,South Carolina
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Service Advisor
Dick Smith INFINITI
06.2019 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Midlands Middle College
Columbia, SC06.2019
Skills
- Automotive Maintenance
- Handling Customer Complaints
- Data Processing
- Complaint Resolution
- Understanding Customer Needs
- Multitasking and Organization
- Creative Solutions
- Customer Consulting
- Service Order Flow
- Conflict Resolution
- Employee Relationships
- Process Improvement
- Consultative Selling Techniques
Accomplishments
- Achieved high sales stats by completing customer relations, and maintaining gross margins with accuracy and efficiency.
Timeline
Service Advisor
Dick Smith INFINITI
06.2019 - Current
Midlands Middle College
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