Jackson Remington
St. Marys,GA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
Work History
Service Advisor
Quick Lane Tire & Auto Center
04.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Grocery Order Fulfilment Specialist
Walmart
08.2022 - 01.2023
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to complete timely orders and avoid delays.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Checked inventory and selected products from specific locations based upon availability.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
Auto Parts Specialist
Advanced Auto Parts
06.2022 - 07.2022
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Served customers in-store and by telephone to answer questions and place orders.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained extensive understanding of common problems and methods for repair.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Stock Associate
Publix
11.2021 - 02.2022
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Blocked and faced products on displays and shelves in accordance with company policy.
Event Staff Member
Jurassic Quest
10.2021 - 11.2021
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Implemented event protocols to maintain safety and security of all attendees.
- Reported any damage or maintenance issues to manager.
Material Handler
DAK Resources
06.2021 - 08.2021
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Cashier
Publix
11.2019 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Winn Dixie
02.2018 - 11.2019
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Lawn Care Technician
Peters Lawn Service
11.2018 - 12.2018
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Maintained routine landscaping schedules to boost lawn health.
Education
High School Diploma -
Abeka Academy
2020
Skills
- Attention to Detail
- Records Maintenance
- Multitasking and Organization
- Listening Skills
- Excellent Communication
- Sales and Upselling
- Automotive Maintenance
- Microsoft Office
- Complaint Resolution
- Conflict Resolution
References
- Trini Wlliams 912-674-2259 Known for 5 Years
- Jordan Reynolds 912-464-9730 Known for 6 Years
- Luke Wyatt 719-778-1509 Known for 5 Years
Timeline
Service Advisor
Quick Lane Tire & Auto Center
04.2023 - Current
Grocery Order Fulfilment Specialist
Walmart
08.2022 - 01.2023
Auto Parts Specialist
Advanced Auto Parts
06.2022 - 07.2022
Stock Associate
Publix
11.2021 - 02.2022
Event Staff Member
Jurassic Quest
10.2021 - 11.2021
Material Handler
DAK Resources
06.2021 - 08.2021
Cashier
Publix
11.2019 - 03.2021
Lawn Care Technician
Peters Lawn Service
11.2018 - 12.2018
Cashier
Winn Dixie
02.2018 - 11.2019
High School Diploma -
Abeka Academy
Similar Profiles
Roberto ButlerRoberto Butler
Service Technician at Tuffy Tire & Auto Service Center Of PelhamService Technician at Tuffy Tire & Auto Service Center Of Pelham
Braden BatesBraden Bates
Lube Technician at Quick LaneLube Technician at Quick Lane
Yolangel ArtilesYolangel Artiles
Auto Mechanic Technician at Warren Tire & Auto CenterAuto Mechanic Technician at Warren Tire & Auto Center