Summary
Overview
Work History
Education
Skills
Assessments
Timeline
SalesManager
Cindy Tucker

Cindy Tucker

Covington,USA

Summary

I started in the automotive industry at the age of18 in automobile sales. From18 to present I have held position in dealerships as Warranty administrator, Assistant to the F&I managers, inventory control, parts counter, and service adviser. I have also worked in the Restaurant and Bar industries as Manager and Owner of my own Tavern in Branchport Ny, which is where I have relocated from there to the Atlanta area March of2014. Seasoned customer service specialist with background in providing advice on diverse customer situations.Results-oriented [] with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.[Service adviser] who specializes in quality service, customer retention, productivity and team management.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

34
34
years of professional experience

Work History

Service Advisor

Nalley Bmw
08.2017 - Current
  • Instructed customers on effective vehicle upkeep, promoting lasting connections based on trust.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Advised on the best service choices after conducting exhaustive vehicle evaluations.

Service Advisor

Hennessey Ford
03.2014 - 08.2017
  • Greeted guests promptly
  • Delivery of vehicle back to customer and explaining all repairs done to vehicle

Owner-operator

Blue Eagle Tavern
04.2012 - 01.2014
  • My responsibility where, hiring employees, ordering product for the kitchen and the bar, preparing payroll also being present to cook and tend bar when needed
  • Addressed negative customer feedback immediately
  • Facilitated seamless communication with team members to ensure clear expectations.
  • Managed day-to-day business operations.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Service Writer

Bill Cramer BPG
05.2009 - 04.2012
  • Greeting guests in a timely manner, writing up customer concerns, writing estimates for repairs needed, contacting customers with estimates and with any updates on vehicle repair and progress of repair
  • Delivery of vehicle back to customer and explaining all repairs done to vehicle

Service Writer

LLoyd Cadillac
10.2007 - 05.2009
  • Chevrolet, GMC, Pontiac, Buick - Panama City, AL
  • I had the same responsibilities with this dealership as with Bill Cramer
  • Bill Cramer bought Lloyds and I was hired at Bill Cramer with the sale of Lloyds

Shift Manager

Goldco Corp. (Burger King)
11.2004 - 10.2007
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Server Trainer

Cracker Barrel
02.2001 - 10.2004
  • Training of new servers and traveling to new stores for openings to ensure proper customer service was being used by the new servers hires at that store

Care Giver

Self Employed Services
04.1997 - 12.2001

Took care of Grandmother till her passing.

Service Writer

Courtesy Toyota
05.1995 - 09.1997
  • Greet guests in a timely manner, address customer concerns, write estimate of repairs needed, contact customer with estimate of repair, keep customer informed of any other repairs needed and estimated time of completion of repairs
  • Deliver vehicle back to customer and explain all repairs completed

Warranty Administrator

Brandon Dodge
03.1991 - 05.1995
  • Process repair orders with the proper labor operation numbers for repair made, flag technicians time for repair, enter repairs to be processed by Dodge, reconcile statements paid by Dodge

Education

High School Diploma - undefined

Southwest High School
01.1975

Skills

  • Mechanical knowledge
  • Service writing
  • Deadline-oriented Focused on customer
  • Scheduling satisfaction
  • [ADP] software proficiency Persuasive
  • Skilled multi-tasker Meticulous attention to detail
  • Customer service
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Service recommendations
  • Handling customer complaints
  • Price quoting

Assessments

  • Customer focus & orientation — Expert
  • February2022
  • Responding to customer situations with sensitivity
  • Full results: Expert
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Service Advisor

Nalley Bmw
08.2017 - Current

Service Advisor

Hennessey Ford
03.2014 - 08.2017

Owner-operator

Blue Eagle Tavern
04.2012 - 01.2014

Service Writer

Bill Cramer BPG
05.2009 - 04.2012

Service Writer

LLoyd Cadillac
10.2007 - 05.2009

Shift Manager

Goldco Corp. (Burger King)
11.2004 - 10.2007

Server Trainer

Cracker Barrel
02.2001 - 10.2004

Care Giver

Self Employed Services
04.1997 - 12.2001

Service Writer

Courtesy Toyota
05.1995 - 09.1997

Warranty Administrator

Brandon Dodge
03.1991 - 05.1995

High School Diploma - undefined

Southwest High School
Cindy Tucker