Andrea Rendon
Buda
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction with 10 years experience in automotive industry.
Overview
10
10
years of professional experience
Work History
Service Advisor
City Limits Subaru
11.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
Service Advisor
Hyundai Motor America
01.2020 - 10.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Aviation Maintenance Technician
General Aviation
01.2019 - 01.2020
- Provided assistance to other technicians in diagnosing complex malfunctions or performing difficult tasks.
- Removed and installed engines on various types of airframes following approved procedures.
- Performed detailed inspections of aircraft systems and components to identify any potential issues or defects.
- Ensured compliance with all applicable airworthiness regulations and standards.
- Assisted in the development of maintenance procedures, policies, and programs for aircraft operations.
- Conducted scheduled and unscheduled maintenance on a variety of aircraft systems including engines, landing gear, hydraulics, and avionics.
- Repaired defective parts using hand tools and precision measuring instruments.
- Operated test equipment such as oscilloscopes, signal generators, multi-meters., to troubleshoot electrical circuits.
Technician
Master Tech Automotive
08.2018 - 01.2019
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Replaced defective components or parts as needed.
91B Wheeled Vehicle Mechanic
U.S Army
07.2014 - 07.2018
- Performed maintenance and repair on wheeled vehicles, such as Humvees and 5-ton trucks.
- Inspected wheeled vehicle systems to identify any defects or malfunctions.
- Adjusted, repaired, or replaced parts and components of wheeled vehicles, such as engines, transmissions, brakes, steering mechanisms.
- Used diagnostic equipment to troubleshoot problems with wheeled vehicles.
- Performed preventive maintenance services on wheeled vehicles such as oil changes, lubrication, filter replacements and tune-ups.
- Diagnosed electrical problems in wheeled vehicles by inspecting wiring harnesses for damage or deterioration.
Education
Some College (No Degree) -
Austin Community College District
Kyle, TXHigh school diploma -
Jack C Hays High School
Buda, TX01.2014
Skills
- Team Leadership
- English
- Reporting Expertise
- Comprehensive Cost Analysis
- Service Recommendations
- Repairs Scheduling
- Computer Skills
- Attention to Detail
- OSHA Compliance
- Machinery Calibration
- Equipment Maintenance
- Equipment Repair
- Troubleshooting and Diagnosis
- Mechanical Knowledge
- Computer skills
- Multitasking and organization
- Listening skills
- Attention to detail
- Performance goals
- Data processing
- Customer retention
- Warranty claims process management
- Tech-Savvy
Languages
Spanish
Limited Working
Timeline
Service Advisor
City Limits Subaru
11.2023 - Current
Service Advisor
Hyundai Motor America
01.2020 - 10.2023
Aviation Maintenance Technician
General Aviation
01.2019 - 01.2020
Technician
Master Tech Automotive
08.2018 - 01.2019
91B Wheeled Vehicle Mechanic
U.S Army
07.2014 - 07.2018
Some College (No Degree) -
Austin Community College District
High school diploma -
Jack C Hays High School
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