Aaron Lee
Frederick,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Service Advisor
AAA Mid-Atlantic
Gaithersburg, Maryland
03.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
- Followed up with existing customers regarding past services performed on their vehicles.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Owner
Lee's auto xpress
Baltimore, MD
01.2020 - 06.2023
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Researched potential partners in order to expand services offered.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
Store Manager
Diamond Detailing
Owings Mills, MD
12.2019 - 01.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Managed a team of car detailers, ensuring quality service and customer satisfaction.
- Ensured that all equipment was properly maintained and serviced according to manufacturer's specifications.
- Created daily work schedules for staff members to ensure efficient operations.
- Supervised all stages of the detailing process from start to finish, including prepping, cleaning, waxing, polishing, vacuuming, shampooing.
- Provided ongoing coaching and feedback to staff members on their performance in order to improve productivity levels.
- Assisted customers with any questions or concerns regarding the detailing services provided.
- Handled complaints in a professional manner while striving to resolve issues promptly.
- Conducted regular inspections of vehicles prior to completion of service in order to guarantee high-quality results.
- Implemented safety protocols throughout the detailing facility in order to protect both customers and employees.
- Collaborated with other departments within the company in order to create innovative marketing strategies aimed at increasing sales.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Removed minor flaws in refinish using sanding and buffing.
Assistant Manager
Advanced Auto Parts
Baltimore, MD
01.2016 - 01.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Tire Manager
Firestone Complete Auto Care, BRO
Baltimore , MD
12.2010 - 01.2016
- Inspected and evaluated tires for damage and wear, ensuring safety of vehicles.
- Maintained inventory of all tire products, ordering new stock as needed.
- Provided customer service to clients needing assistance with selecting the right type of tires.
- Created weekly schedules for technicians and assigned tasks accordingly.
- Performed routine maintenance checks on vehicles, including tire pressure and tread depth checks.
- Tracked sales data in order to identify trends in customer preferences.
- Supervised a team of 8 technicians and ensured that they were meeting performance goals.
- Implemented quality control procedures to ensure that all tires met safety standards before being sold or installed on vehicles.
- Resolved customer complaints by providing solutions and troubleshooting techniques related to tire installation or maintenance issues.
- Managed daily operations of the tire shop, such as tracking inventory levels, scheduling appointments, and processing payments from customers.
- Assisted in training new employees on proper tire installation techniques.
- Adhered to company policies regarding health and safety regulations when handling hazardous materials associated with tires.
- Participated in regular meetings with senior management staff members to discuss potential opportunities for increasing profits through better pricing models.
Education
High School Diploma -
Baltimore Lutheran School
Towson, MD04-2010
Some College (No Degree) - Automotive Technology
Lincoln College of Technology
Columbia, MDSkills
- Mechanical Troubleshooting
- Coaching and mentoring
- Excellent Communication
- Team Leadership
- Multitasking
- Decision-Making
- Customer Relationship Management
- Cross-functional team leadership
- Service department operations
Timeline
Service Advisor
AAA Mid-Atlantic
03.2023 - Current
Owner
Lee's auto xpress
01.2020 - 06.2023
Store Manager
Diamond Detailing
12.2019 - 01.2020
Assistant Manager
Advanced Auto Parts
01.2016 - 01.2019
Tire Manager
Firestone Complete Auto Care, BRO
12.2010 - 01.2016
High School Diploma -
Baltimore Lutheran School
Some College (No Degree) - Automotive Technology
Lincoln College of Technology