Anthony Lepore
Lowell,IN
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Advisor
Curie Ford
Valparaiso, IN
11.2022 - 07.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Surpassed sales goals through implementation of successful marketing strategies.
- Strengthened customer retention by offering discount options.
- Built relationships with customers to encourage repeat business.
- Attended weekly team meetings to review performance goals and objectives.
Sales Associate/Mechanic
Alpine Motor Sales
Schererville, IN
01.1996 - 09.2019
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Planned work procedures using charts, technical manuals and experience.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Estimated costs of vehicle repair.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Repaired, replaced and adjusted brakes.
- Conducted test drives before and after repair services.
- Addressed customer questions and concerns regarding products and services.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Educated customers about basic automotive maintenance techniques they can perform themselves at home.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Prepared merchandise for purchase or rental.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Some College (No Degree) - Business
Purdue University
Hammond, INSkills
- Price Quoting
- Bill preparation
- Documentation And Reporting
- Vehicle assessment
- CRM Software
- Computer Skills
- Customer Retention
- Customer Service
- Repairs Scheduling
- Staff education and training
- Listening Skills
- Handling Customer Complaints
- Multitasking and Organization
- Mechanical Aptitude
- Strong Work Ethic
- Team Collaboration
- Mechanical Troubleshooting
- Preventive Maintenance
Affiliations
- Car enthusiastic
- Family life
- Lake life
Certification
Certificate of Completion in:
- Retailer Education and Training
- Digital U: The Digital Landscape
- Ford Guest Experience: Connected Ford Ownership Experience
- Ford Guest Experience: Welcoming Guests to Your Dealership
- Ford Guest Experience: The Shared Journey
- Service Advisor: Fundamentals
- Service Process: Filling Out Repair Orders
- Service Process: Write Up
- Service Advisor: Warranty Essentials
- Service Department: Fundamentals-Part 2
- Service Department: Fundamentals-Part 3
- Phone Skills: Sell the Visit
- Service Skills: Introduction to Inspection-Based Selling
Timeline
Service Advisor
Curie Ford
11.2022 - 07.2023
Sales Associate/Mechanic
Alpine Motor Sales
01.1996 - 09.2019
Some College (No Degree) - Business
Purdue University