RICHARD LEE ARMATROUT
Plant City,FL
Summary
Dedicated retail and service professional with nearly a decade of experience spanning automotive dealership parts, RV retail, and team leadership. Demonstrated success in managing daily workflows, boosting business performance, and maintaining a steadfast commitment to customer satisfaction and quality service.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Service Advisor
Camping World
Plant City, FL
01.2026 - Current
- Greeted customers, assessed service and maintenance needs, and opened repair orders to initiate timely service.
- Communicated with technicians to monitor repair progress and provided customers with timely updates.
- Scheduled service appointments and managed shop workflow to ensure timely turnaround times.
- Explained repair estimates, warranty coverage, and service recommendations clearly to RV owners.
- Managed customer inquiries and resolved complaints effectively, enhancing overall customer satisfaction.
Retail Sales Manager
Camping World
Holiday, FL
02.2025 - 01.2026
- Managed, trained, and motivated staff, including hiring, scheduling, coaching, and performance evaluations.
- Managed, trained, and motivated staff through hiring, scheduling, coaching, and performance evaluations to enhance team effectiveness.
- Prepared sales reports, analyzed performance metrics, and adjusted strategies to improve profitability.
- Prepared sales reports and analyzed performance metrics to inform strategy adjustments for improved profitability.
- Controlled operating expenses and managed cash handling and banking procedures to ensure financial accuracy.
Retail Travel Sales Associate
Camping World
Plant City, FL
06.2021 - 02.2025
- Learned to use a cash till to sell merchandise, memberships, and credit cards.
- Educated new and current RV owners on tips and tricks to owning an RV.
- Educated new and current RV owners on tips and tricks for owning an RV.
- Stocked shelves efficiently in retail environment and maintained store product displays.
- Guided customers on key considerations for their first RV purchase.
Warehouse Worker / Parts Salesman
Stingray Chevrolet
Plant City, FL
06.2016 - 06.2020
- Looked up parts for GM vehicles at the parts counter and assisted retail and wholesale customers.
- Researched and provided accurate parts information for GM vehicles at parts counter, assisting retail and wholesale customers.
- Sourced parts from main warehouses and coordinated with other dealerships.
- Processed parts sales through insurance claims for larger mechanical shops, ensuring timely fulfillment of customer needs.
- Handled phone inquiries from individuals, shops, and other dealerships, delivering prompt and helpful service.
Education
High School or Equivalent -
Strawberry Crest High School
Plant City, FLSkills
- Service Order Management
- Service Workflow Optimization
- Technical Service Knowledge
- Cash Handling & Register Operation
- Retail Sales & Management
- Team Management & Leadership
- Team leadership
- Ability to multitask
- Problem-solving skills
- Organizational skills
- Effective communication
- Customer service focus
- Customer Service & Phone Etiquette
- Merchandising & Planograms
- Pallet Jack & Forklift Experience
Certification
Forklift Certified, Driver's License
Timeline
Service Advisor
Camping World
01.2026 - Current
Retail Sales Manager
Camping World
02.2025 - 01.2026
Retail Travel Sales Associate
Camping World
06.2021 - 02.2025
Warehouse Worker / Parts Salesman
Stingray Chevrolet
06.2016 - 06.2020
High School or Equivalent -
Strawberry Crest High School