AMANDA FRITTS
Summary
Detail-oriented automotive service advisor with a strong background in customer service and effective communication. Proven ability to manage multiple service orders, ensure timely delivery, and foster positive client interactions. Committed to enhancing customer satisfaction and achieving service excellence.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Automotive service advisor
Norm Reeves Honda
North Richland Hills, Texas
04.2024 - 08.2026
- Facilitated automotive service inquiries and appointment scheduling, improving service order management efficiency.
- Boosted customer satisfaction by promptly addressing inquiries and providing tailored solutions.
- Successfully coordinated tasks for up to 25 clients daily, ensuring all inquiries were efficiently managed.
- Implemented sales strategies to match client needs with service offerings, enhancing customer experience.
- Addressed customer complaints promptly and professionally, ensuring adherence to company policies and maintaining satisfaction.
- Followed up with customers post-service to ensure satisfaction and address concerns.
- Communicated effectively with technicians regarding current jobs and special requests from customers.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
Certified Automotive Service Advisor
Sam Wampler's Freedom Ford
McAlester, Oklahoma
12.2022 - 04.2024
- Assisted customers with inquiries at the service desk. to capture concerns, ensuring their issues were fully understood and addressed.
- Coordinated with team leaders and specialists to resolve customer challenges promptly, enhancing service quality.
- Created detailed repair orders, providing technicians with critical information for efficient repairs.
- Assessed repair costs to provide customers with detailed estimates. to deliver accurate expense estimates, fostering transparency and customer trust.
- Greeted customers at store entrance to provide immediate assistance. at the store entrance, streamlining service appointment check-ins.
Assistant General Manager
The Lookout Kitchen
Wilburton, Oklahoma
05.2023 - 12.2023
- Orchestrated daily operations to enhance customer experiences and streamline service delivery, resulting in increased guest satisfaction.
- Managed guest reservations to optimize seating and customer flow, ensuring operational efficiency and reduced wait times.
- Implemented training programs for staff, improving service quality and upselling strategies.
- Monitored daily income and expenses, ensuring financial accuracy and supporting budget management.
Education
Bachelor of Science - Social Science
Upper Iowa University
Fayette, Iowa11-2014
Associate of Science - Human Services
University of Phoenix
Dallas, Texas06-2011
Skills
Certification
- Honda certified service advisor
- DOT medical certifcate
Accomplishments
- Deans list 2013
- Clean criminal and driving record
- Experience driving for Uber, Fedex, Spark
Timeline
Automotive service advisor
Norm Reeves Honda
04.2024 - 08.2026
Assistant General Manager
The Lookout Kitchen
05.2023 - 12.2023
Certified Automotive Service Advisor
Sam Wampler's Freedom Ford
12.2022 - 04.2024
Bachelor of Science - Social Science
Upper Iowa University
Associate of Science - Human Services
University of Phoenix