Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Service Advisor
Carl Cannon Chevrolet Cadillac Buick Gmc
Jasper, AL
10.2021 - Current
Promptly responded to customer inquiries via phone, email or in person.
Developed strong relationships with customers by providing exceptional customer service.
Resolved customer complaints in an efficient and courteous manner.
Used knowledge of services to recommend additional products and offerings to customers.
Technician
Carl Cannon Chevrolet Cadillac Buick Gmc
Jasper, AL
11.2022 - 06.2023
Replaced defective components or parts as needed.
Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
Troubleshot systems and equipment and ran tests to make effective recommendations.
Participated in training to maintain technical expertise and proficiency on applicable equipment.
Used bolts, rivets and screws to fasten parts.
Operated various diagnostic tools to determine repair plans.
Troubleshot systems to determine appropriate resolution for reported problems with usage.
Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
Sales Professional
Bill Penney Motors
Jasper, AL
03.2020 - 11.2021
Negotiated pricing contracts with clients for optimal profitability.
Maintained relationships with existing customers to encourage repeat and additional sales.
Answered customer questions, shared product knowledge and researched pricing and availability.
Resolved customer complaints promptly and professionally.
Education
General
Curry High School
Jasper, AL
12-2019
Skills
Customer Service
Multitasking and Organization
Listening Skills
Excellent Communication
Performance Goals
Strong Work Ethic
Technical Knowledge
System Troubleshooting
Equipment Repair
Equipment Maintenance
Blueprint Reading
Works Well Under Pressure
Mechanical Aptitude
Troubleshooting
Troubleshooting and Diagnosis
Heavy Lifting
System Tests
Mechanical Knowledge
Timeline
Technician
Carl Cannon Chevrolet Cadillac Buick Gmc
11.2022 - 06.2023
Service Advisor
Carl Cannon Chevrolet Cadillac Buick Gmc
10.2021 - Current
Sales Professional
Bill Penney Motors
03.2020 - 11.2021
General
Curry High School
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