Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Tennis, Golf, and writing
Timeline
Generic

Michael Brown

Metropolis,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Soft Count Representative

Harrah's Casino
02.2022 - 09.2023
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Customer Service Representative

Sedgwick CMS
05.2020 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Insurance Telephone Representative

MARS Billing Services
10.2019 - 01.2021
  • Delivered single call resolutions and maintained customer satisfaction through quality servicing.
  • Minimized escalations by identifying and addressing client needs.
  • Enhanced junior team performance through mentoring.
  • Explained technical concepts to diverse product users while maintaining pleasant disposition.
  • Responded to customer calls and emails to answer questions about products and services.

Customer Service Representative

Lynx Services
02.2017 - 10.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Monitoring Technical Support Specialist

BI Incorporated
03.2016 - 02.2017
  • Successfully process alerts and responds to customer inquiries made by phone or email including special accounts requiring a high level of service.
  • Provided advance troubleshooting, diagnosed and escalated hardware and software issues with customer equipment and software as necessary.
  • Provided communication to internal department and management on the status of hardware and software issues.

Instructional Assistant

Noblesville East Middle School
08.2014 - 11.2015
  • Provided support during classes, group lessons, and classroom activities.
  • Provided support to help students with special needs learn and grow.
  • Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
  • Supported student learning objectives through personalized and small group assistance.

Education

No Degree - Management Information Systems

DeVry University
Downers Grove, IL

No Degree - Computer And Information Systems Security

Northern Illinois University
Dekalb, IL

BBA - Business Administration And Management

Robert Morris University - Illinois
Chicago, IL
06.2006

Skills

  • Paperwork Processing
  • Market Research
  • Technical Troubleshooting
  • Telephone Reception
  • Sales Reporting
  • Customer Support
  • Records Management
  • Contract Negotiations

Websites

Affiliations

  • Pi Sigma Epsilon
  • Association for Systems Managers


Tennis, Golf, and writing

I began playing Tennis years ago, though I don't consider myself very good at it.  The same with Golf, while I'm not very good at that either, just like Tennis, I truly enjoy these sports and  enjoy the competition.


While I enjoy the sports, I've been a writer for years.  I am currently working on my first two novels, hopefully to be published soon,   I have been writing since a very young age and only have now had the courage to publish.  I look forward to see what comes next.

Timeline

Soft Count Representative

Harrah's Casino
02.2022 - 09.2023

Customer Service Representative

Sedgwick CMS
05.2020 - 07.2021

Insurance Telephone Representative

MARS Billing Services
10.2019 - 01.2021

Customer Service Representative

Lynx Services
02.2017 - 10.2019

Monitoring Technical Support Specialist

BI Incorporated
03.2016 - 02.2017

Instructional Assistant

Noblesville East Middle School
08.2014 - 11.2015

No Degree - Management Information Systems

DeVry University

No Degree - Computer And Information Systems Security

Northern Illinois University

BBA - Business Administration And Management

Robert Morris University - Illinois

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Michael Brown